Lead .Net L3 Production Support Job DescriptionAbout The Company

Ascendion is a leading technology and innovation company dedicated to transforming industries through cutting-edge solutions and digital transformation initiatives. With a focus on delivering excellence in healthcare, manufacturing, financial services, and more, Ascendion leverages a talented team of professionals and state-of-the-art technology to drive impactful results for its clients. Our commitment to innovation, collaboration, and continuous improvement positions us as a trusted partner in navigating the complexities of modern business environments.

We strive to foster a dynamic and inclusive work culture that encourages growth, creativity, and professional development.

About The Role

We are seeking a highly skilled and experienced Lead .Net L3 Production Support professional to join our team. This role is pivotal in ensuring the stability, performance, and reliability of critical healthcare applications and integration workflows. The ideal candidate will possess strong technical expertise in application support, particularly within the US healthcare domain, and demonstrate leadership capabilities to guide support teams effectively.

As a key member of our support organization, you will be responsible for managing complex incident resolution, automation initiatives, and stakeholder communication. This role offers an exciting opportunity to work on impactful healthcare systems, drive automation efforts, and lead technical support initiatives in a fast-paced environment.

Qualifications The ideal candidate should have a minimum of 9+ years of experience in application and production support, with a proven track record in healthcare or related domains. Strong hands-on experience with C#/.NET, SQL Server, and scripting languages such as Python is essential.



Familiarity with REST APIs, middleware, and integration workflows is required, with healthcare applications experience being highly preferred.

Candidates should possess excellent analytical, problem-solving, and stakeholder management skills, along with the ability to communicate complex technical concepts clearly. A background in leading support teams, incident management, and automation projects will be advantageous. Exposure to cloud platforms like Azure or AWS, as well as DevOps practices, is a plus.

Responsibilities

- Lead Level 3 production support activities for healthcare applications, including Facets and Guiding Care integrations, ensuring high system availability and performance.
- Troubleshoot and resolve complex production issues involving APIs, middleware, application logs, and SQL databases, minimizing downtime and impact on end-users.
- Conduct root cause analysis (RCA) for recurring issues and implement effective fixes or enhancements using C#/.NET.
- Develop automation scripts and RPA solutions using Python or other tools to improve monitoring, configuration validation, and regression testing processes.
- Collaborate closely with Support, Development, QA, and Infrastructure teams to coordinate incident resolution, hotfix deployment, and system releases.
- Monitor integration endpoints, identify performance bottlenecks, and implement improvements to ensure system reliability and scalability.




- Maintain comprehensive knowledge base articles, troubleshooting guides, and documentation to support ongoing support activities and knowledge sharing.
- Participate in a 24x7 on-call support rotation, managing major incidents and ensuring swift resolution to critical issues.
- Mentor team members, provide technical guidance, and foster a culture of continuous improvement within the support team.

Benefits At Ascendion, we offer a competitive compensation package aligned with industry standards, along with comprehensive health advantages, including medical, dental, and vision coverage. Employees have access to paid time off, flexible work arrangements, and opportunities for professional development through training and certifications. We foster a collaborative and inclusive work environment that encourages innovation and recognizes individual contributions. Our hybrid work model provides flexibility to balance work and personal life, and we support our employees’ growth through mentorship and leadership programs. Joining our team means becoming part of a forward-thinking organization committed to making a meaningful impact in the healthcare industry and beyond.

Equal Opportunity

Ascendion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected characteristic.

We believe that diverse perspectives foster innovation and drive better outcomes for our clients and employees alike. We encourage qualified individuals from all backgrounds to apply and join our team in shaping the future of technology and healthcare solutions.

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