Job Purpose

"This position is open with Bajaj Finance ltd."

Duties and Responsibilities

1. Responsible for sales activities through call-center for Banking / non-banking products

2. Campaign management for call-centre.

3. Data Management &
- Vendor management.

- Managing growth and profitability of Personal Loan &

- Telebinding Channel in PLCS

- COA management

- Conceptualize and develop promotional campaigns for all the channels

- Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.

- Measure productivity and implement training measures to bridge the gap to achieve required productivity

- Initiate and lead various process enhancement and system development projects for both the channels

- Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost

- Monitoring performance and suggest corrective action for:

- Key business metrics

- Product and portfolio performance

- Employee - Call Centre teams productivity

- Compliance, policies, guidelines & processes

- Resolve all customer escalation and queries related to both the channels

Systems Understanding &

- Data Analysis:

1. Understanding of CRM & lending system - Salesforce.com / UNICA

2. Understanding of campaign management in Dialer

3. Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements

4. Tracking all important matrix of business on regular basis

5. Initiate request and coordinate with IT &
- COE for any new requirement related to system enhancement

- Need to have excellent excel and PowerPoint skills

Required Qualifications and Experience

1.



Responsible for sales activities through call-center for Banking / non-banking products

2. Campaign management for call-centre.

3. Data Management &
- Vendor management.

- Managing growth and profitability of Personal Loan &

- Telebinding Channel in PLCS

- COA management

- Conceptualize and develop promotional campaigns for all the channels

- Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.

- Measure productivity and implement training measures to bridge the gap to achieve required productivity

- Initiate and lead various process enhancement and system development projects for both the channels

- Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost

- Monitoring performance and suggest corrective action for:

- Key business metrics

- Product and portfolio performance

- Employee - Call Centre teams productivity

- Compliance, policies, guidelines & processes

- Resolve all customer escalation and queries related to both the channels

Systems Understanding &

- Data Analysis:

1. Understanding of CRM & lending system - Salesforce.com / UNICA

2. Understanding of campaign management in Dialer

3. Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements

4. Tracking all key matrix of business on regular basis

5. Initiate request and coordinate with IT &
- COE for any recent requirement related to system enhancement

- Need to have excellent excel and PowerPoint skills

Locations

- Job Level: GB03

- Job Title: Deputy Area Manager - PLCS - Growth, PLCS - Growth - S&W;, Sales

- Job Location Country: India

- State: KERALA

- Region: South

- City: Kannur

- Location Name: Iritty

- Tier: Tier 3

📌 Manager - PLCS - Growth (India)
🏢 Bajaj FinServ
📍 India