We are looking for talented professionals for the Manager - Offer Quality role at our Ahmednagar location.

If you have relevant experience and are interested in exploring this chance, please share your resume at [email protected].

Lauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and industry.

This position will be based at Ahmednagar Factory for Lauritz Knudsen Electrical & Automation (A unit of Schneider Electric India Pvt. Ltd.)

Designation: Deputy Manager / Manager Offer Quality

Location: Ahmednagar

Qualification: BE (Electrical)

Experience: 5 years to 8 years

Key Deliverables / Key Responsibilities/Deliverables (Min 4 need to be filled in decreasing order of importance)

Offer Quality Management

- Ensure end-to-end quality and reliability of launched offers throughout their operational lifecycle.
- Support the development and execution of offer quality strategies, processes, and improvement initiatives.
- Monitor offer performance to identify quality risks, reliability concerns, and customer-impacting issues.
- Contribute to achieving customer satisfaction, reliability, and quality objectives.

Performance Monitoring & Analytics

- Analyze field performance data, warranty data, service reports, customer feedback, and operational metrics.
- Monitor failure modes and reliability trends to proactively identify emerging quality concerns.




- Track and report key quality and reliability indicators, including Mean Time to Failure (MTTF), failure rates, and defect trends.
- Assess qualitative and quantitative data to support informed decision-making and continuous improvement.

Failure Investigation & Problem Solving

- Investigate surveillance test failures, customer complaints, and field quality issues.
- Perform root cause analysis using structured problem-solving methodologies.
- Identify systemic issues and recommend sustainable corrective actions.
- Support verification of solutions to ensure long-term effectiveness and risk reduction.

Corrective and Preventive Actions (CAPA)

- Assign corrective and preventive actions to relevant stakeholders and functional teams.
- Track action plans through closure and verify implementation effectiveness.
- Ensure timely resolution of quality issues and escalation of critical concerns when required.
- Facilitate cross-functional collaboration to eliminate recurring quality problems.

Continuous Improvement

- Establish feedback loops between customers, service teams, manufacturing, engineering, and product management.
- Share quality insights, lessons learned, and best practices across the organization.
- Drive initiatives aimed at improving offer robustness, reliability, and customer experience.




- Support process improvements that enhance quality performance and operational efficiency.

Compliance and Quality Governance

- Ensure adherence to company quality standards, processes, and compliance requirements.
- Maintain accurate records, reports, and documentation related to offer quality activities.
- Participate in audits, reviews, and quality assessments as required.
- Support continuous improvement of quality management systems and methodologies.

Required Knowledge, Skills & Competencies

Technical Skills

- Knowledge of quality engineering, reliability engineering, and lifecycle quality management principles.
- Understanding of root cause analysis and corrective action methodologies.
- Experience with data analysis, trend analysis, and performance monitoring techniques.
- Knowledge of quality tools such as FMEA, CAPA, 8D, Pareto Analysis, Fishbone Diagram, and Statistical Analysis.
- Familiarity with quality management systems and continuous improvement methodologies.

Behavioural Competencies

- Customer-focused mindset.
- Results-oriented approach.
- Continuous improvement and learning attitude.
- Attention to detail and commitment to quality excellence.
- Ownership and accountability for deliverables.

Key Performance Indicators (KPIs)

- Customer complaint reduction.
- Field failure rate reduction.
- Improvement in Mean Time to Failure (MTTF).
- CAPA closure effectiveness and timeliness.
- First-pass resolution rate of quality issues.
- Reliability and quality performance metrics.
- Customer satisfaction and quality score improvements.
- On-time completion of quality improvement initiatives.

📌 Manager - Offer Quality (Ahmednagar)
🏢 Schneider Electric
📍 Ahmednagar