Posted Date: 25 Sep 2026

Function/Business Area: Human Resources & Training

Location: Mumbai

Job Responsibilities

1. Own assigned HR service processes and ensure accurate, effective, and compliant delivery.
2. Coordinate with tech and operations teams to implement workflow improvements.
3. Track and analyze service KPIs, SLAs, and employee satisfaction scores.
4. Support rollout of service changes, automation, and platform integrations (e.g., SAP).
5. Facilitate feedback loops to improve employee experience.
6. Ensure documentation, audits, and compliance protocols are maintained.
7. Collaborate with CoEs to align services with business and policy needs.

Education Requirement Graduate / Post Graduate in Human Resources or Business Management

Preferred certification in Project Management,



Data Analytics and Lean Six Sigma.

Experience Requirement 5 to 9 Years

Skills & Competencies

1. Strong understanding of HR operations and service metrics
2. Familiarity with digital HR platforms and workflow tools (SAP, SuccessFactors, etc.)
3. Data analysis and reporting capability
4. Ownership mindset with focus on process excellence
5. Stakeholder collaboration and problem-solving skills
6. Learning agility and system thinking exposure

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📌 Manager HR Service Design & Delivery ( 87125492 ) (India)
🏢 Reliance Jio Infocomm
📍 India