- To Plan, organize and control the day to day operation of the section and technical operations of the laboratory to meet customer requirements, in line with budgeted costs.

- Promptly provide desired technical support for automotive testing to commercial sectors as and when required.

- Handling of Technical Query from the client and Mktg. in consultation with Operation team

- Feasibility of TRF along with samples and its booking if feasible

- Follow-up against Time Plan as submitted by operation team.

- Responsible for customer feedback analysis and customer satisfaction
- To verify the compliance to the clause 7.8 of ISO /IEC 17025:2017 while reviewing the test reports.

- Authorize to sign the test reports after evaluating the test results and descriptions thoroughly.

- Responsible for achieving revenue targets and company objectives while maintaining competence, integrity and quality in all its operations.

- Ensures compliance and support with applicable Safety laws, regulations, standards and guidelines relating to business operation

📌 Manager - Customer Service - Auto Lab (Chennai)
🏢 SGS India
📍 Chennai