Goals and deliverables

Application Support &

- Deployment

- Perform application installation, configuration, and environment setup across enterprise environments.

- Manage deployments and runtime configurations on Payara and Apache Tomcat application servers, supporting Contratech, IUCLID, Chesar, QSAR

- Execute application version upgrades and Java upgrades, ensuring compatibility and minimal disruption.

- Support desktop/client-side application installations and upgrades where applicable.

- For Loftware Spectrum application:

- Troubleshoot deployment/configuration issues and coordinate fixes with internal teams and vendors as required.

- Troubleshoot printers and configuration within the application, and on-site physical printers as required.

- Troubleshoot print output issues and data mapping issues, template errors asrequired.

Production Support (L2/L3)

- Provide L2/L3 production support ensuring business continuity and minimal downtime.

- Perform incident management activities: triage, investigation, resolution, workaround implementation, and closure.

- Conduct root cause analysis (RCA) for recurring/high-impact issues and drive corrective/preventive actions.

- Work effectively in a global support model across time zones, including planned support windows as required.

- Maintain clear, timely, and customer-friendly communications during incidents and service disruptions.

- Learn and enhance /implement new business rules/technique of labeling and loftware spectrum

Server &

- Database Management

- Support administration and troubleshooting of application server environments (Payara, Tomcat).

- Perform basic SQL activities related to application configuration, validation, and operational support.





- Support DerbyDB and coordinate with teams for external database integrations/configurations.

- Assist with performance observations, log analysis, and stability improvements in production environments.

Security &

- Compliance (SSL/TLS/PKI)

- Implement and maintain SSL/TLS configurations, including certificate deployment/renewal aligned to security policies.

- Support PKI certificate handling processes (installation, chain validation, expiry tracking, troubleshooting).

- Assist with user access controls and application security configurations as per organizational standards.

- Ensure changes align with security requirements and contribute to audit readiness through evidence/documentation.

Loftware Spectrum / Label Management

- Provide operational and technical support for Loftware Spectrum, ensuring reliable label execution and printing services.

- Design and maintain label templates and printing solutions as needed by business functions.

- Develop and support business rules/scripts using JavaScript/ECMAScript within Loftware workflows where applicable.

- Manage integrations, workflows, automation processes, printing/device configurations, and label execution components.

- Configure and maintain Loftware security roles and access management in line with compliance needs.

Stakeholder Management &

- Documentation

- Partner with IT Services, business users, operations,



and vendors to manage incidents, changes, and deployments.

- Provide clear status updates, impact assessments, and resolution communications to stakeholders.

- Coordinate System Integration Testing/User Acceptance Testing.

- Create and maintain operational documentation (runbooks, deployment steps, RCA notes, known errors, and knowledge articles).

- Promote teamwork and knowledge sharing, supporting continuous improvement and standardization.

Required Qualifications &

- Experience

- Minimum 3+ years of experience in application support / technical specialist roles supporting Java-based applications.

- Hands-on experience with Apache Tomcat and/or Payara Server.

- Loftware Spectrum experience (required).

- Knowledge of Java and scripting using JavaScript / ECMAScript.

- Understanding SQL and database configurations (including DerbyDB exposure).

- Experience implementing/supporting SSL, TLS, and PKI certificates in enterprise environments.

- Exposure to production support practices including incident management and RCA.

- Certifications are a plus (e.g., Java, ITIL, security/certificates, Loftware-related, or relevant infra/platform certifications).

Key Skills

- Robust troubleshooting and analytical skills with a structured approach to incident resolution.

- Communication: clear, timely updates to technical and non-technical stakeholders across geographies.

- Customer focus: service-oriented mindset with attention to user experience and operational impact.

- Teamwork: effective collaboration between support teams and cross-functional stakeholders.

- Ownership: accountable for outcomes, follow-through on actions, and proactive risk identification.

📌 Loftware spectrum/ Java tech (Pune)
🏢 Thompsons HR Consulting
📍 Pune