Please find below.

1. Detailed JD: Below pasted
2. Mandatory and good to have skill: Cisco routing switching
3. Preferred Experience: above 7+ (should explicit Customer round)
4. Location flex: Chennai, Coimbatore, Hyd, Pune
5. Shift timings: 24/7 shift

JD:
- Overview

- Customer Engineering is a team responsible for strategic planning, design, and implementation of networks in support of our global markets.
- Network Engineering Job consists of two main functions, i.e., Building and Maintaining global Customer Network and Corporate offices Networks.
- Require a strong, experienced Technical Project Manager/Sr. Network Engineer to be responsible for: Design and deliver network and communications solutions that satisfy the customer; product; Application; service; and backbone requirements.

- Manages/Leads large network infrastructure Projects to ensure security, availability, recoverability, performance, integrity, and supportability across Eastern Europe, the Middle East, and Africa Region.
- Managing escalations and resolving network communications and operation issues
- Builds and maintains networks for production and pre-production environments; assists in the development of requirements for upgrading existing networks

- Role

- Assume lead and total accountability for ongoing projects as assigned; including responsibility for planning; time and cost control; resource utilization, and implementation in support of New customer connectivity, Network upgrade Projects, Relocation projects, and Disconnect projects




- Special projects (MasterCard Network infrastructure upgrade and enhancements)
- Coordinates with multiple internal Mastercard and external stakeholders to implement technical networking activities
- Provide 1st, 2nd, and 3rd level support for interruptions to IT services, communicating with internal and external parties, investigating issues, and restoring service.
- Participate in special network services projects involving improvements to engineering activities, vendor support, customer support, problem resolution, and technical implementation.
- Manage external and internal customers’ escalations and resolve network communications and operation issues.
- Develop detailed requirements for upgrading existing corporate and MasterCard Customer networks and re-architecting network segments to facilitate new requirements, technologies, and growth.
- Ensure all engineering systems and tools are properly documented and managed.
- Enhance value for customers through better design and operation of services. This includes the departmental process or service improvements (implementing process improvements, coordinating improvements, lessons learned, process mapping)
- Evaluates current networks and applications to formulate recommendations for potential infrastructure design improvements
- Communicate effectively: Ability to listen, share knowledge, teach, and train people combined with outstanding communication and presentation skills. Uses project management methodologies to implement network projects

📌 LEAD ADMINISTRATOR (Chennai)
🏢 Wipro
📍 Chennai