28 Sep
|
Progenesis Ivf
|
Thane
28 Sep
Progenesis Ivf
Thane
Patient Reactivation Executive / Lapse Package Coordinator
Company: Progenesis IVF
Department: Patient Care / Customer Service
Location: Thane, Maharashtra
Job Type: Full time
Experience: Freshers can apply
Language: Fluent Marathi is mandatory; basic English communication required.
About Progenesis IVF
Progenesis IVF is a growing IVF & Reproductive Medicine healthcare organisation focused on providing compassionate, patient-centric fertility care.
About the Role
We are looking for a Patient Reactivation Executive / Lapse Package Coordinator to connect with patients whose treatment packages are inactive or have lapsed.
The role involves regular follow-ups, understanding patient concerns, coordinating with the relevant centre teams, and assisting patients in restarting their treatment journey.
Key Responsibilities
- Follow up with patients having lapsed or inactive treatment packages.
- Understand the reasons for treatment discontinuation and address patient concerns professionally.
- Make regular outbound calls and maintain proper follow-up records.
- Coordinate with doctors, counsellors and centre teams as required.
- Schedule consultations and appointments for interested patients.
- Maintain accurate patient information and update follow-up status in CRM/HMS.
- Ensure timely follow-ups and work towards assigned patient reactivation targets.
- Escalate clinical or service-related concerns to the co
Pay: Up to ₹22,000.00 per month
Application Question(s)
- What is your Current CTC? Max company Budget is 22K
- What is your Expected CTC?Max company Budget is 22K
- What is your Notice Period ?
Language:
- Marathi (Required)
Location:
- Thane, Maharashtra (Required)
Work Location: In person
📌 Lapse Package Coordinator (Thane)
🏢 Progenesis Ivf
📍 Thane