Patient Reactivation Executive / Lapse Package Coordinator

Company: Progenesis IVF

Department: Patient Care / Customer Service

Location: Thane, Maharashtra

Job Type: Full time

Experience: Freshers can apply

Language: Fluent Marathi is mandatory; basic English communication required.

About Progenesis IVF

Progenesis IVF is a growing IVF & Reproductive Medicine healthcare organisation focused on providing compassionate, patient-centric fertility care.

About the Role

We are looking for a Patient Reactivation Executive / Lapse Package Coordinator to connect with patients whose treatment packages are inactive or have lapsed.

The role involves regular follow-ups, understanding patient concerns, coordinating with the relevant centre teams, and assisting patients in restarting their treatment journey.

Key Responsibilities

- Follow up with patients having lapsed or inactive treatment packages.




- Understand the reasons for treatment discontinuation and address patient concerns professionally.
- Make regular outbound calls and maintain proper follow-up records.
- Coordinate with doctors, counsellors and centre teams as required.
- Schedule consultations and appointments for interested patients.
- Maintain accurate patient information and update follow-up status in CRM/HMS.
- Ensure timely follow-ups and work towards assigned patient reactivation targets.
- Escalate clinical or service-related concerns to the co

Pay: Up to ₹22,000.00 per month

Application Question(s)

- What is your Current CTC? Max company Budget is 22K
- What is your Expected CTC?Max company Budget is 22K
- What is your Notice Period ?

Language:
- Marathi (Required)

Location:
- Thane, Maharashtra (Required)

Work Location: In person

📌 Lapse Package Coordinator (Thane)
🏢 Progenesis Ivf
📍 Thane