Job Summary

This isn t a typical Sales role. You will work on initiatives that genuinely transform how finance works in India, a type of work few roles offer.

Build and nurture relationships with VIP customers actively trading options on CoinDCX. Engage users through calls and personalised communications, sharing updates on new listings, product launches, market developments and trading features to drive engagement, retention and satisfaction.

Responsibilities

- Drive VIP Trader Engagement: Build and own relationships with high-value Options Traders through personalised engagement, delivering timely updates on options products, listings and market opportunities.
- Drive Product Penetration: Identify trader needs and lead cross-sell and adoption of relevant CoinDCX options and derivatives products.
- Own Trading Growth Retention: Monitor trading activity and volumes, design targeted interventions to reactivate traders and deliver sustained trading engagement.
- Deliver Market Product Insights: Build trader trust by sharing actionable insights on options strategies, volatility, market trends, margin and product developments.
- Drive Trader VoC: Own the feedback loop with active traders and collaborate with Product, Research and Operations to design and deliver a superior options trading experience.

Requirements





- You ll Excel in This Role If You Think like a trader: Stay curious about markets, options, volatility and trading behaviour.
- Learn fast, execute faster: Absorb new concepts quickly and turn learning into action.
- Think analytically: Use data to identify patterns, opportunities and trader behaviour.
- Own the outcome: Take end-to-end ownership of tasks and follow through with minimal hand-holding.
- Have a bias for action: Move quickly, experiment, and iterate based on results.
- Communicate with clarity: Present insights and ideas in a straightforward, structured and actionable way.
- Stay customer-obsessed: Understand the needs of options traders and continuously look for ways to improve their experience.

Key Skills

- VIP Options Trader Engagement
- Cross-sell & Product Adoption
- Trader Growth Retention
- Market Product Insights
- Trader VoC
- Data-backed Insights
- Analytical Thinking
- Collaboration with Product, Research and Operations
- End-to-end Ownership

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Key Account Manager - VIP Accounts (Mumbai)
🏢 Coindcx
📍 Mumbai