Role & responsibilities The L2 Technical Support Engineer will be responsible for installing,

configuring, and troubleshooting IT hardware and software solutions for clients. This includes firewalls, Windows Servers, NAS, desktops,

networking equipment, and related infrastructure. The role involves customer site visits, remote assistance, and ensuring smooth deployment of IT solutions purchased from the company. The engineer will collaborate with sales, procurement, and vendors to deliver exceptional post-sales support and ensure customer satisfaction.

1. Hardware & Software Installation

- Install, configure, and troubleshoot desktops, laptops, and

peripherals.
- Deploy and manage Windows Server (2016/2019/2022) and Active

Directory.
- Install and configure NAS solutions, RAID setups, and user access

policies.
- Assist with the setup of Microsoft Office, email clients, and

security software.
1. Network & Security Support

- Set up and troubleshoot routers, switches, and wireless access

points, firewalls.
- Manage firewall rules, VPN configurations, and access control

policies.
- Address LAN/WAN connectivity issues, VLAN configurations, and

performance optimizations.
1. Customer Support & Service

- Provide remote and on-site technical support for customers.
- Respond to client queries regarding IT solutions and





troubleshooting.
- Work with customers to ensure proper system integration and

deployment.
- Train clients on basic troubleshooting and system usage.

1. Documentation

- Maintain detailed documentation for installations,

troubleshooting, and solutions provided.
- Create technical guides and training materials for customers.

Preferred candidate profile

1. Technical Expertise

- Strong knowledge of Windows OS, Windows Server, and Active

Directory.
- Experience with firewalls, VPNs, and network security policies.
- Hands-on experience with network devices (switches, routers,

access points).
- Proficiency in NAS and storage solutions.
- IT asset management, licensing, and software installations.

1. Soft Skills & Documentation

- Strong customer service and communication skills.
- Ability to document technical issues and solutions effectively.
- Ability to multi-task and manage client projects efficiently.
- Proactive approach to problem-solving and issue resolution.
- 2-4 years in an IT Infrastructure support or a similar role.
- Immediate joiners preferred.
- Robust documentation skills are an advantage
- Must have a 2-wheeler and require visiting customer places regardless of locations.

📌 IT Infrastructure Engineer / Technical Support Engineer (Chennai)
🏢 Talent Corner HR Services
📍 Chennai