Job Title: IT Manager – Hospitality & Corporate IT

Location: Mumbai / Maharashtra

Experience: 5–8 years

Industry Experience: Hotel / Serviced Apartments / Hospitality IT preferred

Salary: As per experience & candidature

Job Summary

We are looking for an experienced IT Manager – Hospitality & Corporate IT who can manage the complete IT environment of our hotels and serviced apartments, along with corporate IT requirements.

The role covers hotel technology setup, network and Wi-Fi, CCTV, electronic locks, key-card systems, hotel management software, billing and restaurant systems, laptops and user management, data security, access controls, troubleshooting, vendor coordination, and overall IT infrastructure.

The ideal candidate should be a hands-on IT professional who can understand hospitality operations and independently coordinate the setup, configuration, maintenance, security, and improvement of technology systems across properties.

Key Responsibilities1. Hotel & Serviced Apartment IT Setup

- Plan, configure, implement, and maintain IT infrastructure for hotels and serviced apartments.
- Handle complete IT setup for new properties, including networks, computers, printers, Wi-Fi, CCTV, access systems, and other technology requirements.
- Coordinate with property and project teams during new hotel/serviced apartment pre-opening and setup.
- Ensure all IT systems are operational before property opening.
- Prepare IT checklists and ensure proper documentation of property IT infrastructure.

2. Network & Guest Wi-Fi

- Configure and maintain LAN, WAN, routers, switches, access points, and other networking equipment.
- Set up and manage guest Wi-Fi and staff Wi-Fi networks with appropriate access controls.
- Ensure stable and secure internet connectivity across guest rooms, common areas, offices, restaurants, and other operational areas.
- Troubleshoot connectivity and network-related issues.
- Coordinate with Internet Service Providers and networking vendors.

3. Hotel Technology Systems

- Implement and manage Hotel Management / Property Management Systems (PMS).
- Configure user accounts, roles, permissions, workflows, and system settings.
- Support hotel front desk and operations teams in the use of hotel software.
- Coordinate with software vendors for implementation, troubleshooting, upgrades, and support.
- Manage hotel billing and invoicing software.
- Implement and manage restaurant POS / order management systems.
- Configure menus, pricing, taxes, users, permissions, billing settings, and reports in F&B; systems.
- Coordinate integration between PMS, POS, billing, accounting, and other relevant systems wherever required.

4. CCTV, Access Control & Electronic Locks

- Configure and maintain CCTV systems, NVR/DVR systems, cameras, monitoring systems, and storage.
- Manage electronic door locks, key-card systems, access control systems, and related software.
- Manage hotel key-card creation and issuance systems.
- Coordinate with vendors for installation, troubleshooting, replacement, and upgrades.
- Ensure appropriate access permissions for staff and management.

5. Corporate IT Infrastructure

- Configure and maintain laptops, desktops, printers, scanners, and other office IT equipment.




- Handle new employee IT setup including laptop configuration, software installation, email setup, user accounts, and access permissions.
- Install and manage required business applications and software licenses.
- Troubleshoot hardware, software, network, email, printing, and connectivity issues.
- Maintain IT asset records and software/license records.
- Provide IT support to corporate and property teams.

6. User Management & Access Control

- Create, modify, and deactivate employee user accounts as required.
- Manage user access and authority levels across business applications.
- Ensure employees receive only the system access required for their role.
- Maintain proper records of user accounts, permissions, and access rights.
- Coordinate employee onboarding and exit-related IT access procedures.
- Regularly review user access and identify unnecessary or outdated permissions.

7. Data Security & IT Security

- Implement and maintain appropriate data security and access control measures.
- Ensure secure handling of company, client, employee, and guest information.
- Manage antivirus, endpoint security, password policies, access controls, and other security measures.
- Implement appropriate backup procedures and monitor backup status.
- Protect company systems against unauthorised access, data loss, malware, and other security risks.
- Establish and maintain IT security policies and basic cybersecurity practices.
- Report and respond to security incidents appropriately.

8. IT Support & Troubleshooting

- Provide timely technical support to corporate and property teams.
- Diagnose and resolve hardware, software, network, connectivity, and application-related issues.
- Coordinate with external IT, software, hardware, networking, and security vendors where required.
- Maintain proper records of IT issues, resolutions, and recurring problems.
- Identify recurring issues and recommend permanent solutions.

9. Vendor & Project Management

- Identify and coordinate with IT vendors, software providers, networking companies, CCTV vendors, access control vendors, and other technology service providers.
- Evaluate technical solutions and quotations.
- Coordinate installations, upgrades, maintenance, and service visits.
- Ensure vendors meet agreed timelines and technical requirements.
- Maintain vendor contacts, contracts, AMC details, and service records.
- Support IT budgeting and technology procurement.

10. IT Systems Improvement

- Regularly review existing IT systems and identify opportunities for improvement.
- Recommend technology solutions that improve hotel operations, guest experience, employee productivity, and data security.
- Stay updated with hospitality technology, hotel software, automation, cybersecurity, cloud applications, and emerging IT solutions.
- Support digital transformation and automation initiatives across Relomi and RELOhomes.





Required Qualifications & Experience

- Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- 5–8 years of relevant IT experience, preferably including hotel, serviced apartment, hospitality, or property IT.
- Strong hands-on experience in hotel IT infrastructure and corporate IT systems.
- Experience in implementing or managing Hotel PMS and Restaurant POS / F&B; software.
- Positive knowledge of networking, Wi-Fi, CCTV, access control, electronic locks, and IT security.
- Strong experience in laptop, desktop, printer, software, user account, and corporate IT management.
- Good understanding of data security, backups, access controls, and cybersecurity practices.
- Experience in coordinating IT vendors and technology projects.
- Strong troubleshooting and problem-solving ability.
- Excellent communication and coordination skills.
- Good written and spoken English.

Preferred Skills

Experience with

- Hotel PMS / Hotel Management Software
- Restaurant POS / F&B; Order Management Systems
- CCTV & NVR/DVR
- Electronic Door Locks / Key Card Systems
- Network Infrastructure
- Guest Wi-Fi
- Microsoft 365 / Google Workspace
- Cloud applications
- Endpoint Security / Antivirus
- Data Backup & Recovery
- User & Access Management
- IT Asset Management
- IT Helpdesk / Ticketing Systems
- ERP / CRM systems
- Hotel Billing & Accounting Systems

Experience with Japanese corporate clients or Japanese companies will be an added advantage. Key Attributes The ideal candidate should be:

- Hands-on and technically strong
- Comfortable working independently at hotel/property locations
- Able to understand both hospitality operations and corporate IT requirements
- Strong in troubleshooting and problem-solving
- Security-conscious and systematic
- Good at vendor management and coordination
- Comfortable training non-technical hotel staff
- Proactive in identifying and preventing IT problems
- Professional in dealing with international corporate clients and guests

About Relomi Relomi Corporate Services LLP is a leading provider of relocation, hospitality, and corporate support services to Japanese and multinational companies across India.

With over 250+ professionals including Japanese national employees across multiple cities, Relomi operates through diverse business verticals including Corporate Relocation, RELOhomes Serviced Apartments, Real Estate Leasing, Fleet Services, Visa & Immigration, Tenancy Management Services, and Hospitality Services.

RELOhomes is Relomi's premium hospitality brand, providing professionally managed serviced accommodation and hospitality services primarily to Japanese expatriates, corporate travellers, and long-stay guests.

As our hospitality operations continue to expand, we are looking for an experienced IT professional who can independently manage the technology requirements of hotels, serviced apartments, and corporate offices, while ensuring reliable systems, data security, and smooth day-to-day operations.

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 IT Manager - Hotel and Corporate (Powai)
🏢 Relomi Corporate Services
📍 Powai