Role & responsibilities

A. ISO System Development & Implementation

- Define and establish the ISO Management System, including policies, procedures, SOPs, work instructions, formats, and records.
- Translate ISO requirements into practical and effective business/shop-floor processes.
- Coordinate with process owners to implement and maintain required controls. • Identify gaps between documented procedures and actual practices and drive corrective actions. • Ensure periodic review and continual improvement of the Management System.

B. Document & Record Control

- Establish and maintain effective control of policies, manuals, procedures, SOPs, work instructions, formats, and records.
- Maintain the Master List of Controlled Documents.
- Ensure only current and approved documents are available at points of use.
- Control document revisions, approvals, distribution, withdrawal, and record retention.

C. Internal Audit Management

- Prepare and execute the Annual Internal Audit Plan covering all applicable processes/departments.
- Conduct or coordinate process and system audits based on risk, process importance, previous findings, complaints, and changes.
- Maintain trained internal auditors and ensure auditor independence.
- Issue audit reports and record NCs, observations, and opportunities for improvement.
- Track corrective actions and verify effectiveness before closure; analyze trends and recurring/systemic issues.

D. External / Certification Audit Management

- Act as the primary coordinator for Certification, Surveillance, Recertification, Customer, External Audits and Ensure audit readiness through pre-audit assessments and gap reviews.
- Coordinate with auditors and process owners during audits.
- Ensure timely submission and closure of external audit findings.
- Maintain complete audit history and corrective-action records.

E. CAPA & Non-Conformity Management





- Establish and control the system for internal, external, customer, and process non-conformities.
- Ensure effective Root Cause Analysis (RCA) and corrective action.
- Review action plans for adequacy and challenge ineffective actions.
- Monitor CAPA aging and escalate overdue actions.
- Verify implementation & effectiveness before closure; identify repeat failures, drive systemic actions.

F. Risk & Compliance Management

- Coordinate identification and periodic review of process risks and opportunities.
- Maintain the Risk & Prospect Register.
- Coordinate monitoring of applicable statutory, regulatory, customer, and ISO requirements.
- Ensure changes in processes, products, equipment, or organization are evaluated for management-system impact.

G. Training & Awareness

- Prepare and execute the ISO awareness and internal auditor training plan.
- Conduct training on ISO requirements, procedures, audit methodology, RCA/CAPA, risk management, and quality awareness.
- Ensure employees understand requirements applicable to their processes and maintain training/competency records.

H. Management Review & Continual Improvement

- Coordinate Management Review Meetings and consolidate required inputs.
- Present audit status, NC/CAPA, customer feedback, process performance, objectives, risks, and improvement opportunities & Track actions arising from Management Reviews.
- Use audit findings, complaints, process performance, and risks to drive continual improvement.

Preferred candidate profile

- Bachelor's degree in Engineering / Science / Quality / Operations or equivalent.
- Certified ISO Internal Auditor / Lead Auditor for the applicable standard.
- 58 years of relevant experience in ISO, Quality, Management Systems experience preferred.
- Experience in certification, surveillance, customer and internal audits, with working knowledge of RCA, CAPA, Risk Management, Process Mapping, and Continuous Improvement.

📌 ISO Controller (Indore)
🏢 CANDOR TEXTILES
📍 Indore