Key Responsibilities

A. OP Services

- Register current and existing patients accurately in the Hospital Information System (HIS).

- Coordinate OP appointments, consultations, diagnostics, and procedures.

- Verify patient demographic, contact, referral, and insurance/TPA details.

- Guide patients and attendants regarding consultation procedures and hospital facilities.

- Coordinate with doctors, nursing, diagnostics, pharmacy, billing, and other departments.

- Address patient queries and direct unresolved concerns to the appropriate department.

- Ensure smooth patient movement and minimize waiting time wherever possible.

B. IP Admission Services

- Process planned and emergency admissions as per hospital policy.

- Verify admission advice, patient identity, required documents, and admission forms.

- Explain admission procedures, hospital policies, room categories, estimated charges, and required deposits to patients/attendants.

- Coordinate with the Bed Management/Nursing team for room and bed allocation.

- Complete admission registration and update patient details in HIS.

- Ensure required consent forms and admission documents are completed and signed.

- Coordinate with Billing, Insurance/TPA, Nursing, Medical, Pharmacy, Diagnostics, and other departments.

- Coordinate patient shifting from OP/Emergency to the allocated IP room/ward.

- Maintain accurate admission registers, records, and daily census information.

C. Billing &

- Insurance Coordination

- Coordinate with the billing department regarding admission deposits, credit cases, and billing requirements.

- Verify insurance/TPA/corporate documentation where applicable.

- Follow up on pre-authorisation and required documents with the concerned team.





- Ensure financial formalities are completed as per hospital policy.

- Communicate financial requirements to patients/attendants clearly and professionally.

D. Patient &

- Attendant Support

- Welcome patients and attendants and provide appropriate guidance.

- Explain hospital facilities, visiting rules, room procedures, and service processes.

- Coordinate patient requests with relevant departments.

- Handle complaints and service concerns professionally and escalate unresolved issues.

- Maintain a courteous, empathetic, and patient-focused approach at all times.

E. Discharge &

- Transfer Coordination

- Coordinate discharge formalities with Nursing, Doctors, Billing, Pharmacy, Insurance/TPA, and other departments.

- Follow up on pending discharge documents and clearances.

- Coordinate patient transfers between rooms, wards, and departments.

- Ensure proper documentation of transfers and discharges.

- Assist in reducing avoidable delays in the discharge process.

F. Documentation &

- Reporting

- Maintain accurate IP/OP records and registers.

- Ensure timely and accurate data entry in HIS/HMS.

- Maintain admission, transfer, discharge, bed allocation, and other relevant records.

- Prepare daily/periodic reports as required by the department.

- Maintain confidentiality of patient and hospital information.

- Report incidents, operational issues, and unresolved patient concerns to the reporting manager.

1. Coordination Responsibilities

The position will coordinate regularly with:

- Consultants/Doctors

- Nursing Department

- Emergency Department

- Billing &
- Finance

- Insurance/TPA

- Diagnostics/Laboratory

- Radiology

- Pharmacy

- Housekeeping

- Security

- Transport

- Medical Records Department

- Administration/OperationsRole & responsibilities

Preferred candidate profile

📌 IP Billing Executive / SR Executive (Hyderabad)
🏢 FERNANDEZ FOUNDATION
📍 Hyderabad