We are hiring enthusiastic candidates for an International Voice Process Travel Customer Support role. The selected candidates will handle customer queries related to travel bookings and provide timely and professional assistance over calls.

Role & responsibilities

- Handle inbound/outbound customer calls professionally.
- Assist customers with travel-related queries, bookings, cancellations and modifications.
- Provide accurate information regarding flights, hotels, itineraries and travel services.
- Resolve customer issues and complaints within the defined timelines.
- Maintain high standards of customer service and communication.
- Understand customer requirements and provide appropriate solutions.
- Document customer interactions and update details in the CRM/system.
- Follow company policies, quality standards and process guidelines.
- Achieve defined customer service and productivity targets.

Preferred candidate profile

- UG / Graduate candidates can apply.
- Freshers are welcome.
- Candidates with up to 1 year of customer service/BPO experience can apply.
- Excellent verbal and written communication skills in English.
- Comfortable handling customers over the phone.
- Good listening, problem-solving and interpersonal skills.
- Basic computer knowledge and ability to work on CRM/tools.
- Willingness to work in rotational shifts, including night shifts,



as per business requirements.
- Candidates should be comfortable working from the Gurgaon/Gurugram location

Perks & Benefits

- Market-competitive salary Package Up to 20,000 in-hand for freshers and up to 4.80 LPA for candidates with relevant experience.
- Career Growth Opportunities Scope to grow within the customer service and travel industry.
- Working Module - 5 days in a week
- Shifts - Rotational shifts/ night shifts
- Training & Development Process training and on-the-job learning provided.
- International Exposure – Opportunity to interact with international customers.
- Employee-Friendly Work Environment
- Performance Incentives – Incentives may be provided based on company/process performance.
- Performance-Based Growth – Opportunities for salary revision and internal career progression.
- Transport Facility – Pick-up/drop facility may be available as per company policy and shift timings or cab allowances
- Employee Benefits – Statutory/other benefits as applicable under company policy.
- Recognition & Rewards – Performance-based recognition programs.

To get your interview scheduled contact below Call/ WhatsApp :

Twinkle (phone hidden)

Kanika (phone hidden)

Vanshika (phone hidden)

Minakshi Bisht (phone hidden)

📌 International Voice Campaign :: Travel Customer Support :: Gurgaon (Gurugram)
🏢 WSNE Consulting
📍 Gurugram