28 Sep
|
Stefanini Group
|
Nashik
28 Sep
Stefanini Group
Nashik
: Experience 3.0+ Years 1. Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes.
- Be logged-in and available to answer calls through our global Service Desk call centre solution.
- Actively participate in team meetings and suggest opportunities for continual improvement.
4.
Support Service
Desk KPI/TTI measures.
- Be part of a rotered on call team during weekends, this should have you on-call once a month
- Develop and maintain both technical and customer documentation for standards, processes and procedures.
- Monitor group email inbox and enter into ticketing system.
Working Hours: 3 shifts on a rotational basis -06:30 - 14:30 (IST) -14:30 - 22:30 (IST) -22:30 - 06:30 (IST) # Immediate start preferred
📌 Information Technology Support Specialist (Nashik)
🏢 Stefanini Group
📍 Nashik