Company Description

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €29.8 Billion international wholesaler with operations in 31 countries through 661 stores & a team of 93,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries. MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models.

For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

Website: https://www.metro-gsc.in

Company Size: 600-650

Headquarters: Pune, Maharashtra, India

Type: Privately Held

Inception: 2011

The role of a Team Lead in Accounts Receivable involves overseeing and guiding the accounts receivable team to ensure efficient management of each process - Cash applications, customer account reconciliation, customer queries / helpdesk, bad debts provision, FC Revaluation, dunning, SL close, GL-SL reconciliation, etc., and various countries customer accounts. This position is crucial for maintaining close client relations and optimizing the accounts receivable processes.

Key Responsibilities:





- Manage Team Tasks in line with agreed service levels with customers in terms of completeness, timeliness and quality of Accounts receivable process for various countries.
- Ensure process is executed as per the policies and process as aligned with stake-holders
- Have solid understanding of E2E processes of accounts receivable and ensure that understanding of E2E process exists within assigned team.
- Strive for independency (from customer) in processing of activities performed by team members.
- Actively communicate with other parties and customers ensuring activities and open items are performed as per the expectation.
- Review tracking, investigating and reconciliation of un-allocated receipts.
- Reviewing Customer aging and reconciliations.
- Close coordination with Customers for resolution or any queries, Clearing the open items by coordination with customers and LFIs by providing solutions.
- Ensure productive work distribution across team.
- Ensure productivity and efficiency targets are tracked and met.
- Review the tasks of Team members to ensure accuracy, completeness, and timely submissions.
- Working towards standardizing, process improvements and automation of processes towards improving the AR process.
- Close Liaison with Process Owner and Process Experts on a regular basis to do Process Analysis
- Conducting Process Refresher trainings, Knowledge tests of team members,



updating documentation/SOP.
- Strive to keep team members engaged.
- Any other task as assigned by the seniors related to the work profile.

Qualifications

Required Qualifications:

- Bachelor's degree in Commerce, Accounting, Finance, or related field; MBA in Finance or CA (Intermediate) from a recognized university preferred.
- Minimum 5-7 years of progressive experience in Accounts Receivable operations and processes.
- Minimum 2-3 years of experience in a team leadership or supervisory role.
- Proficient working knowledge of MS Office Suite (Excel, Word, PowerPoint).
- Demonstrated expertise with SAP or similar enterprise resource planning (ERP) systems.
- Strong understanding of end-to-end Accounts Receivable processes including cash application, reconciliation, collections, and GL-SL reconciliation.

Preferred Qualifications:

- Experience managing multi-country or multi-currency Accounts Receivable operations.
- Knowledge of process improvement methodologies and automation tools.
- Certification in accounting or finance (CPA, CMA, or equivalent).
- Experience with dunning processes and bad debt provisioning.
- Familiarity with customer relationship management (CRM) systems.

Key Competencies:

- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Exceptional attention to detail and accuracy.
- Proven ability to manage and motivate team members.
- Customer-focused mindset with solid stakeholder management capabilities.

Additional Information

- Environment: Hybrid
- Travel Requirements: As per Business requirements.

- Work Model: Hybrid

📌 (IJP) Team Lead - Accounts Receivables (Kalyani Nagar)
🏢 METRO/MAKRO
📍 Kalyani Nagar