Job DescriptionWHO ARE WE?

NWE CONNECT PEOPLE AND WORK

NTrueBlue (NYSE: TBI) is a leading staffing, recruiting and workforce management company. The company fills individual positions on demand, staffs' entire facilities, and manages outsourced recruiting processes and staffing vendor programs for a wide variety of clients. The company's specialized workforce solutions meet clients' needs for a reliable, efficient workforce in a wide variety of industries including - construction, manufacturing, financial services, pharmaceuticals, transportation, aviation, and energy.

TrueBlue assigns as many as 100,000 people to work each day, drawing from a data base of hundreds of thousands of candidates, and places more than 250,000 people in permanent positions each year.

NROLE

nThis position provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personal requests for technical support. Documents, tracks and monitors issues to ensure a timey resolution.

NESSENTIAL DUTIES and RESPONSIBILITIES

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- Provide technicalassistance and support for incoming queries/calls and issues related to computer systems, software, and hardware
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- Identify and diagnose issues and problems
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- Categorize and record reported queries and provide solutions
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- Support problem identification
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- Advise users on appropriate course of action
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- Monitor issues from start to resolution
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- Escalate, if needed, unresolved problems to a higher level of support
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- Provide essential online security advice and support
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- Managing one or more customer service
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- Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services
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- Receives and handles requests for service, following agreed procedures
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- Promptly allocates calls as appropriate
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- Logs incidents and service requests and maintains relevant records
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- Maintain technical documentation on Help Desk tickets, including tracking requests and documenting resolutions
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- Identifies and classifies incident types and service interruptions
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- Records incidents cataloging them by symptom and resolution
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- During change, acts systematically to respond today by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements
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- Type at least 45 WPM
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- Proficient in basic troubleshooting
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- Valuable grasp of Current Operating System functionality
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- Basic understanding of computer hardware
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- Proficient with Microsoft products
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nSKILLS AND QUALIFICATIONS

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- Excellent Communication & Customer handling skills
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- ITIL process knowledge
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- Well versed with Service Now ticketing tool
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- Adhere to TB ITSD guidelines
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- Good hands-on Active Directory, MS Office 365, Account Provisioning and Account Creation
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- Basic understanding of computer hardware
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- Basic Knowledge of Teams/Outlook applications
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- 1-3 Years of experiencein a similar role
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- B. Tech/B.E. in Computers, BCA in Computers, B. Sc in Computers
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📌 Identity & Access Management Specialist I (India)
🏢 TrueBlue India
📍 India