Job Title: Hotel Reservations Executive– RELOhomes Serviced Apartments

Location: Hiranandani Gardens, Powai, Mumbai

Working Days & Hours: Monday to Saturday | 9:30 AM – 6:30 PM

(Day shift only — No night shift)

Salary: As per experience & candidature

About the Company

Relomi Corporate Services LLP is a leading provider of corporate relocation and hospitality solutions for Japanese and multinational companies across India.

Under our premium serviced apartment brand RELOhomes, we operate long-stay and short-stay units designed to deliver 5-star hotel comfort with the warmth of a modern home. All apartments are fully furnished 1BHK units located in the heart of Hiranandani Gardens, Powai.

With a team of 250 professionals, including Japanese nationals and Japanese-speaking staff, Relomi continues to redefine corporate hospitality across Mumbai, Chennai, Bengaluru, Gujarat, and CSN.

Job Summary The Reservations Specialist will manage the entire reservations cycle for RELOhomes — inquiries, quotations, confirmations, updates, and pre-arrival arrangements.

The role requires excellent communication, accuracy, professionalism, and follow-through to ensure smooth guest onboarding.

Key Responsibilities

Reservations & Bookings

- Handle all reservation inquiries via email, phone, WhatsApp, and corporate channels.
- Prepare quotations, availability checks, booking confirmations, and pro-forma invoices.
- Maintain up-to-date availability, occupancy, and reservation trackers at all times.
- Manage reservation sheets / PMS / Excel trackers in real-time.

Client Communication & Coordination

- Communicate professionally with Japanese and multinational corporate coordinators.
- Respond quickly and accurately to requests for extensions, changes, cancellations, special requirements, etc.
- Maintain high-quality, structured, and polite email communication.





Pre-Arrival & Internal Coordination

- Coordinate for apartments allocation correctly and prepared as per guest expectations.
- Notify internal stakeholders (Ops/Housekeeping via standard channels) about arrivals and departings.
- Ensure readiness and accuracy of arrival schedules, allocations, and special notes.

Billing & Documentation

- Coordinate with Accounts for invoices, billing details, advance payments, and updates.
- Maintain proper documentation for corporate bookings, rate agreements, and guest files.

Reporting

- Prepare regular reservation reports, occupancy forecasts, and weekly booking summaries.
- Highlight high-demand dates and low inventory situations.

Required Skills & Qualifications

- Bachelor’s degree in Hotel Management, Hospitality, Business, or related field.
- 2–4 years of experience in Reservations / Front Office / Guest Relations (Hotels or Serviced Apartments).
- Excellent English communication skills (verbal & written).
- Strong email writing and documentation skills.
- Proficiency in MS Excel, Word, and reservation tools.
- Detail-oriented, organized, and comfortable working in a quick-paced hospitality environment.
- Knowledge of Japanese client expectations is an advantage (not mandatory).

What We Offer

- Opportunity to work with a premium corporate hospitality brand.
- Daily interaction with international clients and Japanese corporates.
- Competitive salary with PF, health insurance, food benefits, and mobile reimbursement.
- Positive, professional, and growth-focused work culture.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits

- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund

Experience:
- Hotel reservations: 1 year (Required)

License/Certification:
- Diploma in Hotel Management (Required)

Location:
- Powai, Mumbai, Maharashtra (Preferred)

Work Location: In person

📌 Hotel Reservation Executive, Powai Mumbai
🏢 Relomi Corporate Services
📍 Powai