We are looking for a customer-focused and communication-oriented Customer Support Executive Voice to join our team. The role involves handling inbound customer calls, understanding customer concerns, providing accurate information, troubleshooting issues, and ensuring a positive customer experience.

Role & responsibilities

- Handle international Calls/Chat from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
- Process customer requests through various communication channels (phone, email, chat) in a timely and effective manner.
- Utilize MS Office tools to maintain accurate records of customer interactions and updates.
- Collaborate with internal teams to resolve complex issues and escalate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities




- Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Basic computer knowledge with proficiency in MS Office applications (Excel).
- Ability to work flexible shifts including rotational shifts.

Preferred candidate profile Any Undergraduate / Graduate candidate

Good typing speed

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Perks and Benefits

Salary upto 3 LPA - 6 LPA

19k-20k in hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram To get your interview scheduled contact below Call/ WhatsApp :

- khushi Rana - 92173 37813

📌 Hiring Freshers || International chat Process || Gurgaon (Gurugram)
🏢 WSNE Consulting
📍 Gurugram