Job Requirement -1

HIRING SR. SME OPERATIONS

Job Role: Senior Subject Matter Expert (Sr. SME) Operations

Work Location: Hyderabad

Experience: Minimum 1+ Year of experience in an SME role is mandatory on paper

Process Experience: International Voice Process experience is mandatory

Qualification: Graduate

CTC: Up to 5.5 LPA

Shift: US Night Rotational Shifts

Working Days: 5 Days

Transport: Available

Key Responsibilities

- Conduct quality audits and provide constructive feedback and coaching.
- Monitor process adherence, communication and soft-skill parameters.
- Analyse process data and prepare reports/presentations.
- Conduct calibration sessions and identify areas for improvement.
- Support training activities, TNA and new-hire learning.
- Provide real-time floor support to team members.
- Ensure adherence to process guidelines and compliance requirements.
- Work closely with operations and training teams to improve overall performance.

Required Skills

- Strong verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Good knowledge of quality audits, coaching and feedback processes.
- Good understanding of process compliance and quality parameters.
- Proficiency in MS Excel and PowerPoint.
- Customer-oriented approach and robust team-player mindset.
- Ability to work effectively in rotational shifts.

Job Requirement -2

HIRING TEAM LEADER OPERATIONS

Job Role: Team Leader Operations

Work Location: Hyderabad

Experience:



Minimum 2+ Years of Team Leader experience is mandatory on paper

Process Experience: International Voice Process experience is mandatory

Overall Experience: 5+ Years of relevant Operations/BPO experience

Qualification: Graduate

CTC: Up to 8 LPA

Shift: US Night Rotational Shifts

Working Days: 5 Days

Transport: Available

Key Responsibilities

- Manage and supervise a team of call centre associates.
- Monitor attendance, productivity and overall performance metrics.
- Coach and mentor team members to achieve defined KPIs.
- Monitor team performance and drive productivity.
- Handle escalations and ensure quality customer service.
- Conduct regular team meetings and communicate process updates.
- Identify performance gaps and provide appropriate coaching and feedback.
- Drive team performance and ensure timely achievement of targets.
- Ensure adherence to process and operational requirements.

Required Skills

- Strong communication and interpersonal skills.
- Strong team handling and people management skills.
- Experience in coaching and performance management.
- Strong escalation handling and problem-solving abilities.
- Good understanding of BPO operations and performance metrics.
- Ability to monitor and drive KPIs and productivity.
- Willingness to work in rotational shifts.

Immediate Joiners can Apply with their Updated Resumes.

Contact

HR Anusha

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📌 Hiring For SME & Team Lead Positions || CTC 5.5 To 8 LPA || (Hyderabad)
🏢 AXIS SERVICES
📍 Hyderabad