Role Overview

Client Support Specialist – BFSI GCC

Role Overview

Manage end-to-end client support and servicing for US-based clients and channel partners, acting as a key point of contact for product and process-related queries and escalations. Ensure timely resolution of client and partner concerns while maintaining high-quality service delivery and driving overall client satisfaction.

Key Responsibilities

Communicate product updates and enhancements to bank partners and channel partners.

Support and train channel partners on products and processes.

Handle client/partner queries and escalations and ensure timely resolution.

Conduct root-cause analysis and prioritize recurring issues.

Coordinate with Product, Operations, Legal, Compliance, Technology and Vendors.

Monitor product KPIs, service trends and performance metrics and prepare MIS.

Support pricing, product performance and bundling analysis.

Prepare product communications, documentation and process updates.

Track customer/partner requirements and market insights for product improvements.

Manage client records, audits, billing and invoicing as required.

- Ensure effective stakeholder communication and client/partner satisfaction.

📌 Hiring: Customer Support Specialist (India)
🏢 People Konnect
📍 India