CRM EXECUTIVE

Location: Gurugram

Work Mode: In office | 6 Days a Week

Working Hours: 9:30 AM – 6:30 PM

Experience: 1–3 Years

Company: Bacca Bucci

Compensation: 3.6 to 4 LPA

About the Role We are looking for a CRM Executive to manage customer communication, calls, ticketing, and day-to-day CRM operations. The ideal candidate should have excellent verbal communication skills and be comfortable handling customers directly.

Key Responsibilities

- Handle inbound & outbound customer calls and resolve customer queries.
- Manage and track customer tickets using Zoho, Verifast, and other CRM tools.
- Handle queries related to orders, deliveries, returns, exchanges, refunds, and cancellations.
- Follow up on pending tickets and ensure timely resolution.
- Coordinate with internal teams for customer issue resolution.
- Maintain accurate CRM records and daily operational trackers.




- Escalate complex issues and ensure proper closure.
- Identify recurring customer issues and share feedback with the relevant teams.

Requirements

- 1–3 years of experience in CRM, customer support, or customer experience.
- Excellent verbal and written communication skills.
- Confident in handling customer calls.
- Experience with CRM/ticketing tools;

Zoho and Verifast preferred.

- Good Excel/Google Sheets knowledge.
- Strong follow-up, problem-solving, and organisational skills.
- Customer-first attitude and ability to work in a fast-paced environment.

What We’re Looking For

Someone who is confident on calls, organised, proactive, and takes ownership of customer issues until resolution.

📌 Hiring: Customer Relationship Management Executive (Haryana)
🏢 Bacca Bucci
📍 Haryana