Role & responsibilities

- Handle customer queries related to banking products, accounts and transactions through voice and non-voice channels.

- Manage customer interactions professionally and provide accurate resolutions within defined timelines.

- Verify customer information and follow prescribed authentication and security procedures.

- Assist customers with transaction-related queries, account information and service requests.

- Identify and escalate complex or suspicious transactions/issues to the appropriate team.

- Maintain accurate records of customer interactions and transactions.

- Follow banking process guidelines, SOPs, quality standards and compliance requirements.

- Achieve defined productivity, quality, customer satisfaction and turnaround-time targets.

- Coordinate with internal teams for issue resolution and customer requests.

- Ensure data confidentiality and adhere to information-security guidelines.

- Maintain professional communication with international customers.

- Be comfortable working in rotational shifts, including roster-based weekly offs.

Preferred candidate profile

- Graduate / Undergraduate candidates can apply.

- Minimum 1 year of International Customer Care / International Voice / BPO experience preferred.





- Candidates from international voice, banking, financial services, BPO or customer-service backgrounds are encouraged to apply.

- Excellent verbal and written communication skills.

- Good English communication and comprehension.

- Strong customer-handling and problem-solving skills.

- Basic computer and MS Office knowledge.

- Comfortable working in rotational shifts and rostered weekly offs.

- Ability to work in a target-driven and process-oriented environment.

- Willingness to work from the Gurugram/GGN location.

Perks & Benefits

- Salary up to 5.80 LPA

- Up to 39,000 monthly in-hand, subject to applicable deductions and salary structure

- 5 Days Working

- Rotational Shifts

- Roster-based Weekly Offs

- Both-Side Cab Facility / Travel Allowance

- Banking/Financial Services domain exposure

- Opportunity to work in an international customer-facing process

- Professional work setting

- Career growth opportunities based on performance

- Skill development and process training

To get your interview scheduled contact below Call/ WhatsApp :

Twinkle (phone hidden)

Kanika (phone hidden)

Vanshika (phone hidden)

Minakshi Bisht (phone hidden)

📌 Hiring : Banking Blended Process - Process Associate : Gurgaon (Gurugram)
🏢 WSNE Consulting
📍 Gurugram