GENERAL MANAGER – HOTEL

Company: Lovely Hospitality Group

Position: General Manager

Location: Rishikesh

Industry: Hospitality / Hotels

Employment Type: Full-Time

About the Role

Lovely Hospitality Group is looking for an experienced and commercially driven General Manager to take overall ownership of hotel operations, profitability, guest experience, team performance and property standards.

The ideal candidate should be capable of not only managing day-to-day operations but also transforming the property into a professionally managed, premium 4-star-standard hotel with strong systems, service standards and commercial performance.

This is a hands-on leadership role requiring ownership, accountability and strong execution.

Key Responsibilities1. Overall Hotel Operations

- Take complete operational responsibility for the hotel.
- Ensure smooth functioning of Front Office, Housekeeping, F&B;, Maintenance and other departments.
- Establish and implement professional hotel SOPs and checklists.
- Maintain consistent service, cleanliness, safety and operational standards.
- Conduct regular property inspections and identify areas requiring improvement.

1. Revenue & Profitability

- Take ownership of hotel revenue and profitability.
- Monitor occupancy, ADR, RevPAR and room revenue.
- Manage room pricing and coordinate with revenue/OTA teams.
- Monitor Booking.com, MMT, Agoda and other OTA performance.
- Develop strategies to increase occupancy and average room rates.
- Control operating costs, wastage and unnecessary expenses.
- Review daily, weekly and monthly financial and operational reports.

1. Sales & Business Development

- Drive room sales and overall hotel revenue.
- Develop corporate, travel-agent, group and local business relationships.
- Identify new revenue opportunities.
- Work with the sales and marketing team to achieve agreed targets.
- Monitor market rates and competitor activity.

1. Team Leadership

- Recruit, train, develop and manage hotel staff.
- Set clear responsibilities and performance standards.
- Conduct regular departmental meetings and performance reviews.
- Build a disciplined,



professional and guest-focused team.
- Ensure proper staffing levels and productivity.
- Handle employee issues professionally and fairly.

1. Guest Experience

- Maintain high standards of guest satisfaction.
- Personally monitor important guest complaints and service recovery.
- Establish systems to improve online reviews and guest feedback.
- Ensure consistent service delivery across departments.

1. Property Transformation

The GM will play a key role in transforming the property into a premium, professionally managed 4-star-standard hotel.

Responsibilities include

- Identifying operational and presentation gaps.
- Improving room presentation and public areas.
- Establishing premium housekeeping and maintenance standards.
- Improving guest touchpoints and service quality.
- Implementing professional SOPs and inspection systems.
- Coordinating with management on renovation, procurement and improvement projects.
- Creating a culture of continuous improvement.

1. Quality Control & Compliance

- Conduct daily hotel inspections.
- Ensure compliance with applicable hotel regulations and licences.
- Maintain fire, safety, hygiene and security standards.
- Monitor preventive maintenance.
- Ensure proper documentation and departmental records.
- Maintain brand and property standards.

Candidate Requirements
- Proven experience in hotel/hospitality management.
- Previous experience as General Manager / Hotel Manager / Operations Manager preferred.
- Experience managing a full-service hotel will be an advantage.
- 4-star/5-star hotel experience preferred.
- Strong knowledge of hotel operations.
- Strong understanding of revenue management and hotel financials.
- Experience with PMS, OTAs and hotel technology.




- Strong leadership and team-management skills.
- Excellent communication and problem-solving ability.
- Commercially minded with a strong focus on profitability.
- Highly disciplined, accountable and hands-on.
- Willingness to take ownership rather than simply delegate responsibilities.

Performance Expectations The General Manager will be expected to manage the hotel through measurable KPIs, including:
- Occupancy
- ADR
- RevPAR
- Room revenue
- Total hotel revenue
- GOP / operating profitability
- OTA performance
- Guest satisfaction
- Online review performance
- Cost control
- Staff productivity
- Maintenance and housekeeping standards
- SOP compliance

Compensation Salary: ₹20,000–₹25,000+ per month, depending on experience and capability.

Additional: Performance-based incentive linked to mutually agreed hotel targets.

Candidates with strong proven experience and the ability to independently transform and operate a hotel may be considered for a higher package.

What We Are Looking For

We are looking for someone who sees the hotel as their responsibility.

The right person should be able to identify problems, build systems, lead people, improve standards, increase revenue, control costs and create a consistently qualified guest experience.

This is an ownership-oriented leadership role, not simply a routine managerial position.

Apply / Contact:

(phone hidden)

Lovely Hospitality Group

Pay: ₹195,582.25 - ₹333,942.54 per year

Benefits

- Food provided
- Internet reimbursement
- Leave encashment

Ability to commute/relocate:
- Rishikesh, Uttarakhand: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- Last/ current salary?
- Last/ current Target achived?

Education:
- Bachelor's (Preferred)

Experience:
- Hotel: 10 years (Required)

Language:
- English (Required)

Location:
- Rishikesh, Uttarakhand (Required)

Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)

Willingness to travel:
- 100% (Required)

Work Location: In person

📌 Genral Manager (Rishikesh)
🏢 Lovely Hospitality
📍 Rishikesh