Position: Front Office Executive

Department: Front Office

Location: Krishna's Courtyard

Job SummaryWe are seeking a skilled, courteous, and customer-focused Front Office Executive to manage guest interactions, reservations, check-ins, check-outs, and front desk operations. The ideal candidate should possess excellent communication skills and hands-on experience with IDS Hotel Management Software to ensure smooth and efficient guest service.

Key Responsibilities

- Welcome and assist guests in a warm and professional manner.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and modifications.
- Operate and maintain guest records through IDS Software.
- Coordinate with Housekeeping, F&B;, and other departments to ensure seamless guest experiences.
- Handle guest inquiries, requests, and complaints professionally.
- Maintain accurate billing, payment processing, and daily reports.
- Monitor room inventory and update reservation status.
- Answer telephone calls, emails, and online booking inquiries.




- Ensure adherence to hotel policies, SOPs, and service standards.

Mandatory RequirementsMust Have
- Working knowledge and hands-on experience with IDS Hotel Management Software.
- Excellent verbal and written communication skills in English, Hindi, and Odia (preferred).
- Strong guest-handling and interpersonal skills.
- Professional appearance and positive attitude.
- Ability to work in shifts, weekends, and holidays as required.

Qualifications
- Graduate in Hospitality, Hotel Management, or any relevant discipline.
- Minimum 1–3 years of experience in Front Office Operations in a hotel.
- Proficiency in MS Office and basic computer applications.

Desired Skills
- Strong problem-solving abilities.
- Attention to detail and accuracy.
- Ability to multitask in a fast-paced environment.
- Team-oriented with a customer-first approach.

SalaryAs per industry standards and candidate experience.

📌 Front Office Executive (Cuttack)
🏢 Krishna's Courtyard
📍 Cuttack