Key Responsibilities:

- Welcome and assist members, visitors, and prospective customers in a qualified and friendly manner.

- Handle customer inquiries related to memberships, packages, pricing, and gym facilities through calls, emails, WhatsApp, and other communication channels, ensuring timely and professional responses.

- Provide detailed information about membership plans, offers, promotions, and services.

- Handle walk-in inquiries and convert leads into memberships.

- Manage member registrations, renewals, and basic administrative tasks.

- Maintain customer records and update lead information in the system.

- Address customer concerns and escalate issues to the concerned department when required.

- Coordinate with trainers and management to ensure a smooth member experience.





- Ensure the reception area remains organized and presentable at all times.

- Update and maintain lead records in the CRM system and conduct timely follow-ups with prospective members to maximize conversions and membership sales.

Requirements:

- Graduate in any discipline.

- Good communication and interpersonal skills.

- Basic knowledge of MS Office and email communication.

- Customer service and sales-oriented approach.

- 1-2 years of prior experience in a gym, fitness center, hospitality, or customer service role will be preferred.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Front Office Executive (Ludhiana)
🏢 Cockatoo Sports
📍 Ludhiana