Founding Restaurant Growth & Customer Success (0→1 | FoodTech / SaaS | Mumbai)

Founding Restaurant Growth & Customer Success (0→1 | FoodTech / SaaS | Mumbai)

28 Sep
|
Orkeneo
|
Mumbai

28 Sep

Orkeneo

Mumbai

Orkeneo is building an AI Operating System for Restaurants — helping restaurants make better decisions around demand, inventory, procurement, operations and profitability.

We’re at an early stage and are now focused on building our restaurant customer base in Mumbai, and creating a repeatable customer acquisition and onboarding process.

We’re looking for a hands-on founding team member who can own the restaurant side of the business from first conversation → pilot → onboarding → feedback → customer success.

This is not a traditional sales or marketing role.

This is a 0→1 execution role.

What You’ll Own

?️ Restaurant Acquisition

- Identify and approach restaurant owners, operators, QSRs, cloud kitchens and restaurant groups in Mumbai
- Generate leads independently through your own network, referrals, LinkedIn, calls, WhatsApp and field outreach
- Build and continuously manage the Mumbai restaurant pipeline
- Conduct discovery conversations and understand real operational problems
- Convert qualified restaurants into pilots/onboardings

? Customer Onboarding & Success

- Own the relationship with restaurants after the first conversation
- Coordinate onboarding and ensure customers actually start using Orkeneo
- Stay closely connected with early customers
- Collect structured feedback on product, forecasting, inventory and operational workflows
- Identify customer problems and communicate them clearly to the product/engineering team
- Drive pilot → active usage → conversion

? 0→1 GTM Execution

- Experiment with different acquisition channels
- Test messaging and positioning with restaurant operators
- Build referral and partnership opportunities
- Track the complete funnel: leads → conversations → demos → pilots → onboardings → conversions
- Work directly with the founders on GTM strategy and execution

What We're Looking For

We are specifically looking for someone who already has genuine access to Mumbai's restaurant ecosystem.

You should ideally:

- Personally know restaurant owners, founders,



operators or decision-makers in Mumbai
- Be able to activate those relationships for business conversations
- Have experience in restaurant sales, FoodTech, SaaS, POS, hospitality or B2B sales
- Be comfortable generating leads yourself rather than waiting for marketing to provide them
- Be comfortable with cold calls, WhatsApp, LinkedIn and physical meetings
- Be able to build relationships and stay involved after the sale
- Have strong follow-up and customer-success discipline
- Be comfortable working without a predefined playbook
- Take ownership of outcomes rather than only completing assigned tasks
- Have a strong 0→1 startup mindset
- Be willing to take calculated risk and build alongside the founders

A solid restaurant network is a major advantage. However, we are not looking for a contact list.

We want someone who can genuinely build relationships and create warm conversations, pilots and long-term customers.

First 90 Days

Your initial focus will be to build and validate the Mumbai restaurant acquisition engine.

First 30 Days

- Build a qualified Mumbai restaurant pipeline
- Activate personal/network-led opportunities
- Establish repeatable outreach
- Start restaurant conversations and demos
- Onboard initial pilot customers
- Create a structured customer feedback loop

Days 31–60

- Increase qualified restaurant conversations
- Convert more pilots
- Improve onboarding and activation
- Identify the most effective acquisition channels
- Build referral/partnership opportunities

Days 61–90

- Establish a repeatable restaurant acquisition process
- Grow the active customer base
- Improve pilot → customer conversion




- Build a scalable customer-success process
- Help establish the playbook for expanding beyond Mumbai

The exact targets will be finalized with the founding team based on the initial 30-day learnings and ICP.

Founding Team Opportunity

This is an early-stage founding-team opportunity, not a conventional salaried sales job.

For the initial 2–3 months, the engagement will be structured around equity/ESOP-based participation without fixed salary, subject to the final role, contribution, equity structure and applicable documentation.

As Orkeneo reaches the required funding/revenue and traction milestones, the role can transition into a larger paid founding-team position.

You should apply only if you are genuinely comfortable taking this kind of early-stage risk.

Who This Role Is NOT For

❌ Someone looking only for a fixed salary from Day 1

❌ Someone who wants to work only on strategy/decks

❌ Someone who avoids cold outreach or field conversations

❌ Someone who has a “network” but cannot actually activate it

❌ Someone who needs a detailed playbook before taking action

❌ Someone who expects leads to be handed to them

❌ Someone looking for a conventional 9–5 corporate role

Who Will Thrive Here

You may be a strong fit if you're the kind of person who says:

“Give me the product, the problem and Mumbai. I'll figure out how to get the first customers.”

You'll work directly with the founders and have significant ownership over restaurant acquisition, onboarding and customer success.

What to Apply With

Please share

1. Your experience in restaurant/FoodTech/SaaS/B2B sales
2. Approximate number of Mumbai restaurant owners/operators you personally know
3. How you would get Orkeneo's first 10 restaurant customers
4. One example where you personally acquired/closed a customer or partnership
5. Your availability and commitment for the next 90 days
6. Why you're comfortable joining an early-stage company on an initial equity-based structure

📌 Founding Restaurant Growth & Customer Success (0→1 | FoodTech / SaaS | Mumbai)
🏢 Orkeneo
📍 Mumbai

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