FLOOR EXECUTIVE – Roles &

Responsibilities ? Location: Phoenix Marketcity, Chennai This role is suitable for candidates from Hotel Management, Hospitality, and F&B; background, as it involves customer service, floor operations, and coordination with retail brands. ? Floor Operations:

- Ensure mall opening and closing procedures are followed by all retailers.
- Complete the mall opening checklist and ensure proper staff deployment.
- Monitor escalators, entry/exit points, parking areas, staircases, and overall cleanliness of the floor.
- Conduct regular floor rounds and coordinate with assigned retailer stores for smooth operations.
- Activate and monitor V-count and IT devices; escalate issues if required.
- Check ATM machines and coordinate with service teams if any issue arises. ? Marketing & Event Support:
- Assist during celebrity visits at the cinema (entry coordination, security,



crowd management).
- Ensure VM setups, standees, and backlit displays are clean and functioning properly.
- Support mall events, brand promotions, and marketing activities.
- Coordinate with Nhance promoters and event teams. ?️ Retailer Coordination:
- Monitor store opening and closing timings.
- Record late openings or early closures and escalate if required.
- Assist retailers with operational issues (power, FLS, housekeeping, maintenance).
- Handle retailer queries and provide immediate support. ? Shift Timings (Rotational):
- Morning Shift: 7:00 AM – 4:00 PM • Afternoon Shift: 1:00 Pm – 10.00 PM ? 6 Days Working | 1 Weekly Off ? Uniform: Uniform is mandatory for this role.

📌 Floor Supervisor (Chennai)
🏢 Vcare Hospitality India Private
📍 Chennai