? Job Roles &

Responsibilities Customer Relations, Sales &

- Business Operations Executive Vail Perfumes | Ariston Luxury --- ?️ 1.

Customer Relationship Management

Handle customers in a polite, professional, and premium manner Understand customer requirements and assist in decision-making Build long-term customer relationships and ensure repeat business Deliver a luxury customer experience at all times --- ? 2. Sales &

- Conversion Focus on maximizing sales and conversions Increase average order value through upselling and cross-selling Convert walk-ins and online inquiries into customers Achieve business targets through effective communication and follow-ups --- ? 3.

Inquiry

Handling &

- Follow-Ups Manage and respond to inquiries across: WhatsApp Instagram Website chat WhatsApp communities & groups Responsibilities: Ensure no inquiry is left unattended Maintain proper customer follow-ups Respond quickly and professionally Track interested customers and convert leads into sales --- ?️ 4.

Ariston

Luxury – Premium Goods Division Regularly post luxury product images in communities/groups Attend customer queries related to premium goods Follow up with interested customers Focus on maximizing conversions and sales --- ? 5.

Product

Knowledge &

- Consultation Learn and understand: Perfume categories & fragrance families Private blends Scent machines Luxury products Recommend suitable products confidently to customers --- ? 6. Inventory &




- Supply Coordination Monitor stock availability regularly Ensure timely restocking of products Coordinate with vendors and internal team Avoid stock shortages of fast-moving products --- ? 7.

Business

Development (B2B) Assist in generating and managing business opportunities related to: Scent machines Corporate gifting Perfume-making events Bulk/corporate orders Responsibilities: Communicate professionally with corporate clients Follow up on business discussions Support in converting business opportunities --- ? 8.

Executive Support

Work closely with Anuj Agrawal for: Managing bookings and orders Coordinating with vendors and partners Tracking deliveries and execution Ensuring smooth business operations --- ? 9.

Order Management

Track ongoing customer orders Ensure timely dispatch and delivery Keep customers updated regarding order status Resolve issues proactively --- ? 10. Backend &

- Operational Support Upload products on website backend Update offers and promotional schemes Assist in billing and operational tasks when required --- ⚡ 11.

General Responsibilities

Take ownership and initiative in work Maintain discipline and professionalism Be adaptable with additional responsibilities assigned from time to time Ensure smooth day-to-day workflow without operational gaps --- ? Key Expectations Premium communication skills Strong customer handling ability Sales-oriented mindset Proactive attitude Attention to detail Ability to handle premium/HNI customers professionally

📌 Floor Manager (Aurangabad)
🏢 Ariston Luxury
📍 Aurangabad