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Experience: 9+ yrs

Location: Remote (India), India

Job Type: Full-time

We are looking for a commercially driven and experienced Engagement Manager to lead strategic client relationships, drive account growth, and ensure successful delivery across a portfolio of IT services engagements. The role combines client management, revenue expansion, commercial ownership, delivery governance, technical solutioning, and people leadership .

The ideal candidate will be equally comfortable discussing account strategy with a C-suite stakeholder, reviewing project health with delivery teams, negotiating commercial terms, and identifying opportunities for upselling, cross-selling, team extensions, and new business within existing accounts.

Requirements Key Responsibilities

- Own strategic client relationships and act as the primary escalation point for senior stakeholders
- Identify and convert upsell, cross-sell, team-extension, renewal, and account-expansion opportunities
- Build account-growth strategies and proactively develop relationships across new client business units
- Lead SOW development, RFP responses, commercial proposals, solution pitches, and contract discussions
- Manage contract renewals, MSA negotiations, pricing discussions, margins, utilisation, and overall commercial health
- Conduct regular MBRs, QBRs, governance reviews, and account-health discussions with senior stakeholders
- Partner with Project Managers and Technical Leads to ensure milestones, SLAs, quality, budgets, and delivery commitments remain on track




- Establish and enforce strong delivery governance across RAID logs, RACI, change control, milestone tracking, and risk management
- Ensure scope, timeline, or budget changes are formally assessed, documented, approved, and communicated
- Develop and maintain a portfolio-wide account and project health scorecard and review it on a defined cadence
- Identify delivery, commercial, and relationship risks early and drive appropriate corrective actions
- Translate complex technical offerings across Cloud, DevOps, AI, and custom software into compelling business solutions
- Lead commercial and technical conversations that move opportunities from discovery through closure
- Mentor and develop Project Managers and engagement teams while establishing clear standards for delivery and client management
- Drive initiatives independently and ensure consistent execution across the account portfolio
- Maintain robust client retention, satisfaction, profitability, and long-term account growth

What Makes You a Great Fit
- 9+ years of experience in IT professional services, technology consulting, client engagement, account management, or a related field
- Proven track record of driving account expansion, upselling, cross-selling, renewals,



and incremental revenue
- Strong experience leading SOWs, RFP responses, commercial proposals, and client pitches through to successful closure
- Strong financial acumen with practical understanding of margins, utilisation, budgets, profitability, pricing, and commercial negotiations
- Proven experience managing strategic accounts and senior client relationships, including VP and C-suite stakeholders
- Strong experience running MBRs, QBRs, governance forums, and executive-level client reviews
- Demonstrated ability to establish delivery discipline across RAID, RACI, change control, milestones, SLAs, and project health management
- Strong understanding of IT services and the ability to position Cloud, DevOps, AI, custom software, and technology consulting solutions against business requirements
- Excellent negotiation, presentation, communication, and stakeholder-management skills
- Strong people-management capabilities with experience mentoring Project Managers, Technical Leads, and client-facing teams
- Ability to operate independently, make commercially sound decisions, and manage multiple accounts and priorities
- Strong analytical and problem-solving skills with a focus on client outcomes and business growth
- Experience with Salesforce or similar CRM platforms is an advantage
- Experience selling or managing engagements involving Cloud, DevOps, AI, or digital transformation is highly desirable
- Strong ownership mindset with the ability to balance revenue growth, client satisfaction, delivery quality, and commercial performance

📌 Engagement Manager (India)
🏢 Weekday AI (YC W21)
📍 India