We’re Hiring | Deputy Manager – E-commerce Operations Location: Mumbai

Function: E-commerce Operations

Experience: 6+ years in E-commerce Operations

Education: Bachelor’s Degree

Shift: Rotational & US Shifts

Compensation: Market Competitive

About the Role We are looking for a dynamic and experienced Deputy Manager – Operations (E-commerce) to lead and manage our e-commerce client portfolio.

The ideal candidate should have strong experience in BPO/E-commerce operations, people management, client handling, process improvement, and performance management.

Key Responsibilities • Manage one or more projects and drive team performance and deliverables.

- Lead and guide team leads and associates.
- Act as the primary point of contact and solution provider for clients.
- Coordinate with clients, onsite managers, and offsite project managers.
- Manage operations across customer support, order management, vendor onboarding, cancellations, and logistics coordination.
- Resolve project-related queries and support the team in meeting operational goals.
- Conduct training for recent project requirements, trainees, and replacements.




- Drive productivity and quality improvements quarter-on-quarter.
- Prepare MIS reports, Excel reports, process documents, and presentations.
- Identify system/process issues and implement process improvements.
- Ensure adherence to SLAs, policies, procedures, and quality standards.

Mandatory Skills & Experience • 2+ years of people management experience

- Strong e-commerce industry background, preferably content/cataloging or related operations
- Excellent verbal and written communication
- Strong MS Excel skills – Lookup, Pivot Tables, reporting, etc.
- Strong client and stakeholder management skills
- Ability to work under pressure and meet tight deadlines
- Proficiency in MS Word and PowerPoint
- Ability to prepare and present skilled documents
- Willingness to work in rotational and US shifts

Job Location: Mumbai Interested candidates can apply or share their updated CV.

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📌 E-commerce Operations (Mumbai)
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