E-Commerce &

- Operations Executive – Jewellery Company: Sherly Jewels Pvt. Ltd.

Location: Ahmedabad, Gujarat Department: E-Commerce &

- Online Operations Job Overview: Sherly Jewels Pvt. Ltd. is looking for an E-Commerce &
- Operations Executive to manage and coordinate end-to-end online business operations. The role will cover online orders, product listings, bidding coordination, logistics, payment transactions, inventory coordination, customer support, returns/refunds and MIS reporting . Key ResponsibilitiesManage day-to-day E-Commerce & online platform operations . Create and maintain accurate product listings, pricing, images and product details . Monitor and process online orders from order confirmation to final delivery . Coordinate with stores, inventory, dispatch and internal teams for order fulfilment. Coordinate with courier/logistics partners for pickups, deliveries, returns and reverse pickups. Track delayed, pending, cancelled, returned and exchanged orders and ensure timely closure. Monitor and coordinate online bidding/enquiries , quotations and required submissions. Coordinate internally for product availability, pricing and approvals related to bids. Monitor online payment transactions against orders. Track successful, failed, pending, cancelled and refunded transactions. Coordinate with Accounts/Finance for payment reconciliation and refund processing. Coordinate with Inventory/Store teams for online stock availability and stock updates .



Handle customer queries related to products, orders, payments and delivery. Coordinate and resolve customer complaints and service issues . Manage online returns, exchanges and refunds . Prepare daily/weekly/monthly E-Commerce MIS and performance reports . Track online sales, orders, pending activities and operational issues. Coordinate with Sales, Accounts, Inventory, Dispatch, Marketing, Production and Management . Ensure proper follow-up and closure of all pending E-Commerce activities.

Required

SkillsE-Commerce / Online Operations Order &

- Inventory Management Logistics &
- Courier Coordination Payment Transaction Monitoring Customer Coordination Bidding / Enquiry Coordination MS Excel / Google Sheets MIS &
- Reporting Strong Follow-up &
- Coordination Positive Communication Skills Attention to Detail Preferred ExperienceExperience in Jewellery, Retail, Fashion E-Commerce or Marketplace Operations will be an advantage.

Experience with platforms such as Shopify, Amazon, Alibaba,Ebay, or other online marketplaces will be preferred.

Ideal

CandidateWe are looking for a candidate who is organized, proactive, responsible and strong in follow-up , with the ability to manage multiple activities and coordinate effectively with internal teams, customers, logistics partners and online platforms. Apply if you are looking to build your career in E-Commerce &

- Online Business Operations with a growing jewellery brand.

📌 E-Commerce Manager (Ahmedabad)
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