Job DescriptionJob Profile: Azure AD & Microsoft Intune Support Administrator

NRole Summary

nThe Azure AD & Microsoft Intune Support Administrator provides operational and technical support for identity, access, and endpoint management services using Microsoft Entra ID (Azure AD) and Microsoft Intune. The role focuses on user access support, device management, policy enforcement, and incident resolution, ensuring secure and reliable day-to-day operations of Microsoft 365 services.

NKey Responsibilities

nAzure AD / Microsoft Entra ID Support

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nCreate, manage,and support users, groups, and roles in Azure AD

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nSupport password resets, account lockouts, MFA issues, and sign-in failures

N-

nAdminister Multi-Factor Authentication (MFA) and assist users with MFA enrollment

N-

nSupport and monitor Conditional Access policies

N-

nManage Azure ADroles and assist with Privileged Identity Management (PIM) requests

N-

nHandle SSO issues for SaaS and enterprise applications

N-

nSupport hybrid identity environments (Azure AD Connect / Cloud Sync)

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nReview and investigate sign-in logs and audit logs

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nAssist with access reviews and identity governance tasks

NMicrosoft Intune (Endpoint Support)

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nSupport device enrollment for Windows, iOS, Android, and macOS

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nTroubleshoot Intune enrollment failures and compliance errors

N-

nSupport WindowsAutopilot device provisioning

N-

nDeploy and troubleshoot:

No

nConfiguration profiles

No

nCompliance policies

No

nSecurity policies

N-

nAssist with application deployment issues (Win32, M365 Apps, Store Apps)

N-

nSupport mobile application management (MAM) policies

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nEnforce device compliance for Conditional Access

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nPerform device actions (wipe,



retire, reset, sync)

NSecurity & Compliance Support

N-

nWork with security teams to:

No

nEnforce Conditional Access

No

nSupport Defender for Endpoint integration

No

nMonitor device and identity security alerts

N-

nEnsure compliance with company security standards

N-

nAssist in identity- and device-related incident response

NOperations & IT Service Management

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nProvide L2/L3 support for Azure AD and Intune incidents

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nWork on ServiceNow or similar ITSM tickets

N-

nFollow ITIL incident, problem, and change management processes

N-

nCreate and maintain support documentation and SOPs

N-

nEscalate complex issues to engineering or Microsoft Support

N-

nParticipate in change implementation and testing

NRequired Skills & Experience

NTechnical Skills

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NMicrosoft Entra ID (AzureAD) administration

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nMicrosoft Intune (Endpoint Manager)

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nConditional Access & MFA

N-

nWindows 10/11 device management

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niOS / Android device support

N-

nMicrosoft 365 administration basics

N-

nPowerShell (basic troubleshooting and automation)

N-

nAzure AD Connect (basic knowledge)

NSoft Skills

n-

nStrong troubleshooting and analytical skills

N-

nClear communication with end users and stakeholders

N-

nDocumentation and follow-up discipline

N-

nAbility to workin shifts / on-call support (if required)

NExperience Level

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N4–5 years in IT support, endpoint management, or identity support roles

N-

nHands-on experience in enterprise M365 environments

NPreferred Certifications

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nMD-102 – Endpoint Administrator

N-

nSC-300 – Identity and Access Administrator

N-

nAZ-104 – Azure Administrator (basic knowledge)

N-

nITIL Foundation

📌 Digital Engineer (Alibag)
🏢 Sonata Information Technology
📍 Alibag