I am writing to express my interest in the IT Support / Service Desk position at your organization. I have over 2 years of hands-on experience providing L1/L2 technical support in corporate environments,

with strong experience in end-user support, Microsoft 365, Microsoft Intune, Windows 10/11, Active

Directory, and ITSM ticket management.

In my previous roles, I have supported end users by troubleshooting hardware, software, operating system, network, VPN, RDP, and Microsoft 365 issues. I have managed Windows endpoints through

Microsoft Intune, including compliance policies, configuration profiles, application deployment, and device management. I also have experience with Active Directory, GPO troubleshooting, ServiceNow ticket management, and documenting technical resolutions.

I am also familiar with Microsoft Defender for Endpoint,



Endpoint Manager, Entra ID/Azure AD, MFA,

SSO, BitLocker, WSUS, PowerShell, DNS/DHCP, TCP/IP, LAN/WAN, and remote support technologies.

I am a customer-focused IT professional who enjoys troubleshooting technical issues, supporting users,

meeting SLA targets, and ensuring smooth day-to-day IT operations. I would welcome the chance to contribute my technical skills and experience to your IT Support / Service Desk team.

Thank you for considering my application. I look forward to the opportunity to discuss my experience and suitability for the role.

Kind regards,

Antony Raj

+91 (phone hidden)

[email protected].

📌 Desktop Support Specialist (Chennai)
🏢 ARUN PLASTO MOULDERS INDIA PRIVATE
📍 Chennai