Job Title: Desktop Support Engineer

nNotice Period: Immediate or Serving

nExperience Required: 1-2 Years

nJob Location: Pune/Hybrid

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nAbout Accelirate

nAccelirate is a leading agentic AI and automation firm, building intelligent agents that transform enterprise operations. We’re a certified partner of UiPath, Microsoft, and Salesforce, with 1500+ processes automated annually across industries. Honored as a Top Workplaces USA winner five years in a row, we’re known for delivering scalable, agent-driven solutions that empower humans, agents, and robots to work smarter together.

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nOverall Responsibilities

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- Operating Systems (Desktop ): Robust knowledge of Windows desktop environments, Linux distributions, and macOS.
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- Networking: Basic understanding of networking concepts and protocols including TCP/IP, DNS, DHCP, and VPN.
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- Cloud & Administration : Hands-on experience with Microsoft Office 365 administration Basic knowledge of Microsoft Azure services and cloud-based infrastructure management.
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- Azure Active Directory & Microsoft Entra: Experience with user and group provisioning, role assignments, and access management. Knowledge of Conditional Access policies, Multi-Factor Authentication (MFA) configuration, and identity protection.
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- Cloud Storage & Security: Exposure to cloud storage platforms, backup solutions, and basic security configurations. Understanding of best practices for data protection and access control.
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nSkills and Tools

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- Knowledge of Microsoft Windows Server, Linux, macOS environments.
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- Understanding of TCP/IP, DNS, VPN configuration, and network troubleshooting.
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- Experience with Office 365, Azure Cloud Services.
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- Basic knowledge of virtualization technologies.
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- Familiarity with ticketing systems and remote support tools.
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- Strong troubleshooting, documentation, and communication skills.
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nDay-to-Day Activities

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- Provide technical support for Windows, Linux, and macOS desktop environments, including troubleshooting system issues.
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- Monitor and maintain user accounts, groups, and access permissions in Microsoft Entra / Azure Active Directory.
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- Support configuration and troubleshooting of network-related issues such as connectivity, DNS, VPN access, and IP configuration.
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- Troubleshoot authentication and login issues related to identity and access management.
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- Respond to and resolve IT support tickets using ticketing systems and remote support tools.
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- Collaborate with internal teams to ensure smooth IT operations and infrastructure support.
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nExperience

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- 1-2 years of experience in system administration or IT support.
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- Experience in handling operational IT environments.
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nQualifications

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- Diploma / Graduate / Engineering degree in IT or related field.
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- MCSE or relevant certification is an advantage.
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- Willingness to work from the Pune office and flexible shifts.
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nWhy Join Us at Accelirate?

nAt Accelirate, we’re committed to your professional growth from day one. Our culture of continuous learning, mentorship, and hands-on projects ensures you have the tools to innovate and thrive. We recognize and reward your hard work with performance bonuses and public recognition, celebrating your achievements at every step.

With a global focus, you'll collaborate with diverse teams, gaining exposure to international projects and expanding your horizons. Transparency, trust, and work-life balance are at the heart of what we do, ensuring you have the flexibility to prioritize what matters most.

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📌 Desktop Support Engineer (Pune)
🏢 Accelirate
📍 Pune