Job Summary

This position is open with Bajaj Finance Ltd.

Managing the processing of Two-Wheeler business disbursement process. Publishing tracking of MIS.

Duties and Responsibilities

Principal Accountabilities (Accountabilities associated with the job)

Project and Initiatives

- Driving the QC process of Two Wheeler business for cases submitted to Ops by sales through the QC users in Branches

- Ensuring timely completion of the QC process with desired quality

- Tracking the document movement from Sales to Branch Ops to Back-office

- Coordinating with the back office team to ensure the documents are delivered at the out-sourced partner for further processing and storage

- Engaging Liaison with PMO IT to provide resolution of the issues / escalations raised by branches

- Publishing Tracking of multiple MIS on set frequency and for better control over each activity

- Communication / new process download to branches

- Follow up with internal stakeholders such as IT/PMO for AOP project delivery, System enhancement

Monitoring and Tracking

- Tracking MIS on Quality of file processed, issued reported and follow up to ensure high standards are achieved and maintained.

- Formally assesses branch management during visits on both functional and location control parameters.

- Ensuring focus on each branch to ensure all branch targets are met

- Maintaining manpower count as per guidelines and alerts regional managers in case of abnormal counts

- Forecasts manpower requirements and recommends hiring or downsizing accordingly.

- Monitoring compliance and audit reports to ensure closure and implementation of preventive measures.

- Ensuring policy and process adherence for all products and services.

Branch Support

- Trouble shooting issues arising while processing cases at the branch level Escalates unresolved change management issues

- Taking teams and own ideas and suggesting improvements in the current process.

- Providing regular feedback to Regional Managers on credit process/policies/local markets on regular basis





- Encourages pro-active measures of team members, including product-related education to operations team

- Clarifies to Sales and Operations the changes in policies and processes - helps resolve issues

- Working closely with the hiring team for ensuring closure on hiring.

- Working closely with other cross functional teams for required support and escalations.

- Co Ordinating with branches to ensure proper implementation of policies and train them on new processes

Major Challenges

- Should possess the below skill sets: -Team Management Skills, - Relationship Management skills, - Excellent Communication Interpersonal Skills, - Negotiation Skills influencing skills, - Analytical Problem Solving skills

- Communication to employees on frequent policy changes

- Manage change between the employees and team on dynamic process and policy changes

- Cross functional dependencies leading to delay in projects

Decisions

- Solutioning on Project and process pertaining to new product development

- Ensuring approval matrix is followed

Interactions

Internal Clients

- Business

- IT

- Finance

- HO Support Teams

- HR

- Admin

External Clients

- Customers

Dimensions

- Total Team Size: 0

- Number of Direct Reports: 1

- Number of Indirect Reports: 0

- Number of Outsourced employees: 0

- Number of locations: 1

- Number of products: 0

Required Qualifications and Experience

Skills and Knowledge

(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

- Graduate Degree

Work Experience

- 3-4 years experience in lending business with 1+ years in Branch Operations

Skills

- Hands-on expertise on SFDC/FinnOne/CRM

- Applicant should be well versed with MS Excel PowerPoint knowledge

- Cooperative work style to engage with peers colleagues in other functions across the company

- Exceptionally high motivational levels and a self-starter

- Team Management Skills

- Relationship Management Skills

- Excellent Communication Interpersonal Skills

- Negotiation Skills Influencing Skills

- Analytical Problem Solving Skills

📌 Deputy Manager - Operations and Service (Pune)
🏢 Bajaj Finance
📍 Pune