Lead/Sr. Service Designer

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Skills :

- Bachelor's / Master's Degree in Service Design, or Strategic Design, or Innovation design management.
- Minimum 8 years proven track-record of working as a Service Designer/Design strategist in a complex Enterprise Software domain.
- As a seasoned Sr./Lead Service Designer navigate ambiguity confidently and solve challenges from an end to end perspective.
- Ability to operate independently and simply take ownership to make things happen in all project phases - from scoping to delivering results promptly without compromising on excellence!
- Ability to thrive in complex cross-functional setup, influencing the stakeholders and driving strategic decisions that lead to meaningful outcomes.

Hard Skills :

- Conduct Qualitative and quantitative user insights and analyzing.
- Create Ecosystem/Capability maps of existing portfolio of tools.
- Heuristic evaluation of Digital tools.
- Set-up and execute customer and user research to identify customer needs and pain points (formative and evaluative).
- Create Status-Quo and Future states User journeys, flows with pain points, needs etc.
- Map Prospect areas.
- Write use cases & scenarios, Product features.
- Define Service blueprints, key service moments,



Service architecture; People, Process and Technology enablers.
- Visual communication, and story telling.
- Ability to facilitate cross-functional stakeholder co-creation sessions and workshops.
- Creating experience prototypes, getting your hands dirty incl. Figma fluency in UX Design.
- Ability to work comfortably and seamlessly with other designers in translating the intangibles to tangibles.

Soft Skills :

- Curiosity, asking insightful questions, active listening, and engaging more deeply with problems (incl. empathy and self-learning).
- Ability to deal with ambiguity and translating high complexity into experiential design statements.
- Effective communication such as explaining rationale, explaining strategic/ecosystemic concepts in easy manner (incl. story telling).
- Collaboration and incorporating ideas of other functions such as developers, clients, and team members (incl. Design-thinking).
- Ability to think in systems and communicate complexity effectively to stakeholders.

Tools :

- Miro
- Figma
- Azure DevOps (for project planning)
- Microsoft Office Apps
- Confluence etc.

📌 Cyient - Lead/Senior Service Designer (India)
🏢 Cyient
📍 India