About the Role

The role primarily requires strong international voice process experience, excellent communication skills, and the ability to handle customer queries efficiently while ensuring a positive support experience.

Key Responsibilities

- Candidate should have prior work experience in international voice support (US/UK/EU).

- Respond to and resolve tickets over calls in a timely and qualified manner.

- Troubleshoot hardware, software, and basic networking issues.

- Escalate complex problems to second-level support teams

- Maintain accurate records and documentation

- Assist with user account setup, access, and other user related tasks.

- Ensure high levels of customer satisfaction through effective communication and problem resolution.

Required Skills & Qualifications

- Minimum 1 to 4 years of experience in an international voice process is mandatory.

- Excellent verbal communication and customer handling skills.

- Strong interpersonal, problem-solving, and multitasking abilities.

- Willingness to work in US/rotational shifts.

📌 Customer support / Technical support (US Voice) (Chennai)
🏢 HTC Global Services
📍 Chennai