n? Experience: 4+ Years (2+ Years as Team Lead on paper)
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n? What You’ll Do
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- Lead and manage a team of voice process agents.
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- Monitor performance, provide coaching, and conduct regular one-on-ones.
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- Ensure team adherence to quality, productivity, and customer satisfaction metrics.
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n? What We’re Looking For
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- Experience: 4+ years of experience in an international voice process, with at least 1–2 years in a leadership role.
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- Mandatory Requirement: Must have BFSI background/Experience
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📌 Customer Support Team Lead (Sahibzada Ajit Singh Nagar)
🏢 Impetus Career Consultants
📍 Sahibzada Ajit Singh Nagar
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