Customer Support Executive – Customer Support Process

Job Location: Sector 18, Gurugram, Haryana

Job Type: Full-Time

Work Mode: Work from Office

Experience: Freshers and Experienced Candidates

Education: Graduation Required

Working Days: 6 days per week

Shift: Rotational shifts

Weekly Off: Rotational

Job Summary

We are looking for motivated and customer-focused Customer Support Executives to join our team in Sector 18, Gurugram.

The selected candidate will be responsible for assisting customers with their queries and service-related requests, providing accurate information, and ensuring a professional customer experience while following established process and quality guidelines.

Key Responsibilities

- Handle customer queries and service requests through the designated support channel.
- Understand customer concerns and provide appropriate assistance as per process guidelines.
- Communicate clearly and professionally with customers.
- Provide accurate and timely information.
- Maintain proper records of customer interactions and required details.
- Follow company policies, process guidelines, and quality standards.
- Meet assigned productivity, quality, and customer service parameters.
- Escalate issues to the appropriate team when required.

Eligibility Criteria




- Graduation is mandatory.
- Freshers and candidates with relevant customer support experience can apply.
- Good verbal and written communication skills.
- Basic computer knowledge.
- Good listening and problem-solving abilities.
- Comfortable working in rotational shifts.
- Willingness to work from the office in Sector 18, Gurugram.

Compensation
- Freshers: ₹23,000 CTC per month
- Experienced Candidates: ₹25,000 CTC per month

Compensation and employment terms are subject to the applicable company policies and selection process.

What We’re Looking For

- Customer-oriented approach
- Skilled communication
- Ability to work in a structured process-driven environment
- Willingness to learn and follow established procedures
- Ability to work effectively as part of a team

Work Schedule
- Working Days: 6 days per week
- Weekly Off: Rotational
- Shift: Rotational
- Location: Sector 18, Gurugram, Haryana
- Work Mode: Work from Office

How to Apply Interested candidates may share their updated resume through the contact details below.

Email: [email protected]

Contact: (phone hidden)

Pay: ₹21,000.00 - ₹24,000.00 per month

Work Location: In person

📌 Customer Support Process (Gurugram)
🏢 Medhansh Business Services
📍 Gurugram