Company: Vajraa.io Location: Pune Employment Type: Full-time About the Company Vajraa.io is a growing technology-driven company focused on building innovative digital solutions and creating new opportunities through technology. We are expanding our operations and looking for a responsible HR professional who can manage internal HR processes, support employee engagement, and contribute to the growth and development of our organization.

Key Responsibilities Handle customer queries through calls, WhatsApp, email, and other support channels. Understand customer concerns and provide accurate information and solutions. Follow up with customers regarding pending requests and services.

Coordinate with internal teams to resolve customer issues. Maintain records of customer queries, complaints, follow-ups, and resolutions. Provide timely updates to customers on request status. Escalate unresolved or complex issues to the concerned team.





Ensure timely closure of customer requests. Maintain daily support reports and MIS. Collect and handle customer feedback. Maintain skilled communication with customers. Support day-to-day operational activities when required.

Required Skills Customer Support &

- Customer Handling Good Communication Skills Problem Solving Follow-up &
- Coordination Basic MS Excel Email &
- WhatsApp Communication Basic Computer Knowledge CRM / Support Tool Knowledge Time Management Ability to Handle Multiple Queries Patience and Customer-focused Approach Marathi, Hindi &
- Basic English Communication Qualification Minimum Education: 12th Pass Freshers: Can be considered if they have good communication and customer-handling skills.

📌 Customer Support Executive (Pune)
🏢 Vajraa.Io
📍 Pune