We are seeking a dedicated Customer Support Executive to join our team in the Karnataka and Delhi-NCR regions. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met with professionalism and efficiency. As a Customer Support Executive, you will engage with customers primarily through voice communication, addressing inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities

- Handle incoming customer calls and provide accurate information regarding products and services.
- Resolve customer complaints and issues in a timely and effective manner.
- Maintain a high level of customer satisfaction by ensuring all interactions are positive and helpful.
- Document customer interactions and feedback in the system for future reference.
- Collaborate with team members to improve service delivery and customer experience.




- Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills

- Strong communication skills in English, both verbal and written.
- Experience in customer support, particularly in a voice process environment.
- Familiarity with Sutherland and Foundever systems is a plus.
- Ability to handle challenging situations with a calm and professional demeanor.
- Strong problem-solving skills and attention to detail. If you are passionate about customer service and are looking for an opportunity to grow in a dynamic workplace, we encourage you to apply for this position. Join us in delivering outstanding support to our customers and contributing to our company's success.

This job is provided by Shine.com

📌 Customer Support Executive (Delhi)
🏢 Lyros Technologies-CMMI Level 3
📍 Delhi