ABOUT KHEEWA INCORPORATION

Kheewa Incorporation is a Business Growth Consulting and Business Solutions organization working across Business Development, Sales & Marketing, Recruitment & HR Solutions, Digital Marketing, Lead Generation, Business Consulting and AI-enabled Business Solutions.

We are looking for a Customer Support Executive who can provide professional assistance to customers and clients, resolve queries, coordinate with internal teams and ensure a smooth customer experience.

JOB SUMMARY The Customer Support Executive will be responsible for handling customer queries through phone calls, WhatsApp, email and other communication channels.

The candidate will understand customer requirements, provide accurate information, resolve basic issues, coordinate with the concerned departments and ensure timely follow-up until the customer's query is properly addressed.

The ideal candidate should be patient, polite, responsive and solution-oriented, with solid communication and follow-up skills.

KEY ROLES & RESPONSIBILITIES

1. Customer Query Handling

Handle incoming customer calls and enquiries. Respond to customer queries through WhatsApp, email and other channels.

Understand the customer's issue or requirement carefully.

Provide accurate and relevant information.

Maintain professional communication at all times.

1. Customer Complaint Resolution

Listen carefully to customer complaints. Understand the root cause of the issue.

Resolve queries within the scope of the role.

Escalate complex issues to the appropriate department.

Follow up until the issue reaches a proper resolution.

Maintain records of complaints and resolutions.

1. Customer Follow-Up

Follow up with customers regarding pending issues. Provide updates on service requests.

Ensure promised timelines are communicated accurately.

Contact customers after resolution where required to confirm satisfaction.

1. Service & Product Information

Develop sufficient knowledge of Kheewa Incorporation's services, including:

Business Development

Sales & Marketing

Lead Generation

Recruitment & HR Solutions

Digital Marketing

Business Consulting

AI-enabled Business Solutions

Provide basic information to customers and connect them with the appropriate sales or specialist team when detailed consultation is required.

1. WhatsApp & Digital Support

Handle customer conversations through WhatsApp Business. Respond to messages within defined response timelines.

Share approved information, documents and service details.

Maintain professional written communication.





Ensure important customer conversations are properly recorded.

1. Coordination With Internal Teams

Coordinate with:

Sales Team

Business Development Team

Recruitment Team

Digital Marketing Team

Operations Team

Accounts Team

Management

Ensure customer issues and requests reach the correct person or department.
1. Customer Database & CRM

Maintain accurate customer records, including:

Customer Name

Company Name

Contact Number

Email

Requirement

Query/Complaint

Status

Assigned Department

Follow-Up Date

Resolution

Remarks

Keep CRM/customer records updated after important interactions.
1. Customer Retention & Relationship Management

Maintain positive relationships with customers. Identify recurring customer requirements.

Encourage continued engagement with the company.

Collect customer feedback.

Identify opportunities for additional support or services.

Escalate potential sales opportunities to the sales team.

1. Sales Support

The Customer Support Executive may also identify potential sales opportunities during customer interactions.

For example

Additional service requirements

New business requirements

Recruitment requirements

Digital marketing requirements

Lead generation requirements

Business consulting requirements

Forward qualified opportunities to the concerned sales team.
1. Daily Reporting

Maintain daily records of:

Calls Handled

WhatsApp Queries

Emails Handled

Customer Issues

Resolved Issues

Pending Issues

Escalations

Follow-Ups

Customer Feedback

Sales Opportunities

Submit daily/weekly reports to the reporting manager.

CUSTOMER SUPPORT PROCESS The candidate will be expected to follow a structured process:

Receive Query → Understand Requirement → Provide Information → Resolve / Assign → Follow Up → Confirm Resolution → Update CRM

REQUIREMENTS & QUALIFICATIONS

12th pass / Graduate preferred.

1–3 years of experience in Customer Support, Customer Care, Telecalling, Inside Sales or Client Servicing preferred.

Freshers with strong communication skills may apply.

Basic computer knowledge is required.

Comfortable working with CRM, Excel/Google Sheets and WhatsApp Business.

Ability to handle multiple customer conversations.





REQUIRED SKILLS

Customer Support Skills

Customer Handling

Query Resolution

Complaint Management

Follow-Up Management

Customer Relationship Management

Escalation Management

Problem Solving

Digital Skills

WhatsApp Business

Email

MS Excel / Google Sheets

CRM / Customer Management Systems

Basic AI tools

Online communication platforms

COMMUNICATION SKILLS

Good Hindi communication.

Good English communication.

Punjabi communication will be an advantage.

Clear telephone communication.

Strong listening skills.

Good written communication.

Ability to explain information in simple language.

Professional customer-handling skills.

PERSONAL ATTRIBUTES The ideal candidate should be:

Polite

Patient

Helpful

Responsible

Customer-focused

Positive

Calm under pressure

Good listener

Problem-solver

Organized

Good at follow-ups

Quick learner

Professional in communication

KEY PERFORMANCE INDICATORS (KPIs)

KPI Measurement

Response Time Speed of responding to customers

Resolution Rate Queries resolved successfully

Customer Satisfaction Customer feedback/ratings

First Response Timely initial response

Follow-Up Pending issues followed up on time

Escalation Appropriate escalation of complex issues

Customer Retention Continued customer engagement

CRM Accuracy Complete and updated records

Support Productivity Queries handled effectively

Reporting Accurate and timely MIS

CAREER GROWTH

Customer Support Executive → Senior Customer Support Executive → Customer Support Team Leader → Customer Support Manager → Client Relationship Manager

WHAT WE OFFER

Fixed salary + performance incentives

Professional working environment

Customer-service and communication training

Exposure to multiple business industries

Opportunity to work with digital and AI-enabled business solutions

Performance-based career growth

Learning and development opportunities

WHY JOIN KHEEWA INCORPORATION?

This role provides practical experience in customer relationship management, business communication, problem solving, service coordination and client handling.

You will work with different teams and business requirements, helping you develop strong skills in customer service, communication, CRM and business operations.

? APPLY NOW

Position: Customer Support Executive

Company: Kheewa Incorporation

Department: Customer Support / Client Relationship

? Call / WhatsApp: (phone hidden)

Support Customers. Solve Problems. Build Relationships. Grow with Kheewa Incorporation.

📌 Customer Support Executive (Delhi)
🏢 Kheewa Incorporation
📍 Delhi