Role & responsibilities To answer customers calls and solve customer queries/ complaints or grievances.

- To provide all necessary information asked by the customers.
- Maintain quality standard and ensure adherence to the quality parameters & ensure customer satisfaction.
- Identifies the need to escalate specific issues and follow through where necessary.
- Presents detailed information and responds to questions from Managers, clients, and Customers.

Person specification (competencies)

- Graduate with minimum 0-1 year of experience into any BPO calling process.
- Valuable communication skills, both verbal and written.
- Hands on Computers and other internet applications.
- Detail oriented with strong organizational skills & ability to multi-task.

Work Timings - Between 8am to 8pm (Rotational 9 hours shift) 6 days working

Freshers can apply

Interested candidates can share your cv's on:

[email protected] , (phone hidden)

Regards,

Akeesha Sharma

📌 Customer Support- CSR (Mumbai)
🏢 Datamatics Business Solutions
📍 Mumbai