We are hiring a Payment Escalations executive with expertise in managing and resolving payment related issues, overseeing failure payments, and ensuring efficient assignment tracking. This role involves leading a team, investigating complex payment discrepancies, and collaborating with internal and external stakeholders to drive timely resolutions.

Key Responsibilities

- Manage and resolve payment escalations, ensuring timely resolution of disputes and transaction discrepancies.

- Oversee failure payments, including trace & recalls, outgoing/incoming returns, and inbound payment discrepancies.

- Monitor and assign cases across payment investigation workflows, ensuring effective tracking and resolution.

- Coordinate with financial institutions, payment processors, and internal teams to resolve escalated payment issues.

- Ensure compliance with global financial regulations and internal SLA-driven workflows.





- Analyze failure payment trends and recommend process improvements to enhance efficiency.

- Provide training and mentorship to junior analysts, ensuring best practices in payment dispute resolution.

- Maintain high accuracy in documentation and reporting, adhering to regulatory standards.

Requirements

- Bachelor's degree in Finance, Accounting, or a related field.

- 4- 8 years in payment investigations, reconciliation, or financial operations, with leadership experience.

- Proficiency in payment tracking tools, financial compliance platforms, and reconciliation software.

- Strong analytical mindset, leadership abilities, and effective communication skills.

- Experience in high-value payment investigations, risk assessment, and fraud detection within multiple payment schemes.

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🏢 Straive
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