Our client is a reputed organization in the wellness and fitness industry, focused on holistic health, nutrition, and employee well-being.

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nDesignation: Customer Support Agent

nLocation: Mumbai (Remote)

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nKey Responsibilities:

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- Manage and maintain lead data, allocation, referrals, and CRM updates.
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- Coordinate client onboarding and PDMR completion for seamless program initiation.
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- Handle CRM-related issues by coordinating with the IT team.
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- Process refunds, program transfers, and ensure accurate backend documentation.
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- Track installment payments, invoices, and coordinate with Finance.
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- Maintain employee referral records and prepare monthly payout reports.
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- Support daily sales operations, maintain trackers, and drive process improvements.
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nDesired Candidate Profile:

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- Bachelor's degree in Business Administration, Commerce, Management, or a related field.
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- Must have experience in the Healthcare, Wellness, Fitness, or a closely related industry.
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- 1–3 years of experience in Sales Operations, Customer Success, CRM Administration, or Backend Operations.
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- Strong knowledge of CRM tools (Zoho, Salesforce, HubSpot, or similar) and Microsoft Excel.
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- Excellent communication, coordination, and stakeholder management skills.
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- Highly organized with robust attention to detail and problem-solving abilities.
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- Ability to multitask, manage deadlines, and work effectively in a fast-paced environment.
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- Customer-focused mindset with a proactive approach to process improvement.
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n Contact Person:

n Tithi Sadhu

[email protected]

📌 Customer Support Agent (Mumbai)
🏢 United HR Solutions
📍 Mumbai