Position Overview

nWe are seeking Customer Success Specialist/ Manager to join our team in

nsupporting global customers during night shift hours. This role involves working directly with

nclients to implement, onboard, and provide ongoing support for our cybersecurity technical

nproducts.

nKey Responsibilities

nGuide customers through the implementation process of Strobes CTEM platform

nConduct technical onboarding sessions for new clients

nProvide technical support and troubleshooting assistance

nEducate customers on platform features and best practices

nManage customer relationships and ensure the successful adoption of our solutions

nDocument customer interactions and maintain accurate records

nCollaborate with internal teams to resolve customer issues

nRequirements

nEducation & Experience:





nBachelor’s degree (recent graduates welcome)

n2-4 year of qualified experience

nSkills & Competencies:

nExcellent verbal and written communication skills

nStrong problem-solving abilities

nBasic understanding of technology concepts

nCustomer-oriented mindset

nAbility to work independently in a fast-paced environment

nProfessional Development

nThis position offers exceptional learning opportunities in the cybersecurity domain.

nYou will gain hands-on experience with enterprise security solutions and develop expertise in

nthreat management technologies

📌 Customer Success Manager (Bhubaneswar)
🏢 Strobes Security
📍 Bhubaneswar