Company Description Albert Venture Design (AVD) is a growth operations team that deploys AI-driven infrastructure to turn cold prospects into booked appointments for established service businesses in the US, Canada, UK, and Australia. Instead of selling activity or vanity metrics, AVD focuses on measurable outcomes tied directly to calendar bookings. The team builds cold outreach systems, AI voice agents, and automated workflows that qualify, book, and nurture leads, along with CRM and pipeline automation to maximize value from existing contacts.

AVD works as a lean, senior partner on client hours, emphasizing structural accountability and long-term systems that keep performing after setup. The firm is designed for service operators who want a reliable growth engine and a partner committed to tangible results.

Role Description This is a full-time, on-site Customer Success Manager role based in Kolkata.

The Customer Success

Manager will work closely with clients to ensure they achieve desired outcomes from AVD’s growth systems, focusing on satisfaction, retention, and ongoing value. Day-to-day responsibilities include onboarding new clients, understanding their business goals, monitoring performance metrics, and proactively identifying opportunities to optimize outreach, automation, and CRM workflows. The role involves regular check-ins and reviews, addressing questions and issues,



gathering feedback, and collaborating with internal teams to improve processes and service delivery.

The Customer Success

Manager will also prepare reports, communicate results clearly, and help strengthen long-term relationships with clients.

Qualifications

- Candidates should possess strong Customer Satisfaction and Customer Retention skills to ensure clients reach their growth and booking objectives.
- Candidates should possess excellent Relationship Building and Customer Service skills to foster trust, handle issues effectively, and maintain long-term partnerships.
- Candidates should possess solid Analytical Skills to interpret data, track performance, and identify areas for improvement in client accounts.
- Relevant experience in customer success, account management, or client services within tech, SaaS, or marketing/growth operations is beneficial.
- Robust communication and presentation skills, with the ability to explain complex systems in transparent, practical terms.
- Ability to work collaboratively with cross-functional teams and manage multiple client engagements simultaneously.
- Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.
- Familiarity with CRM tools, pipeline management, and basic data reporting is an advantage.

📌 Customer Success Manager (Kolkata)
🏢 Albert Venture Design
📍 Kolkata