Customer Success Engineer (Data & Automation) Location:

Gurugram

(Onsite), 5 days/week Experience:

1-3 Years Joining Timeline: Immediate

About the Role: We are looking for a

Customer Success Engineer/Technical Support Engineer to provide technical support to enterprise customers ,

troubleshoot production issues , and ensure seamless operation of cloud-based applications . You will work closely with Engineering, Product, and Customer Success teams to resolve complex technical challenges and deliver an exceptional customer experience.

Responsibilities: Troubleshoot and resolve production issues for enterprise customers. Investigate incidents using application logs ,

SQL queries , and monitoring tools . Perform Root Cause Analysis ( RCA ) and drive issue resolution. Support

REST APIs ,

webhooks ,

integrations , and authentication workflows . Collaborate with Engineering, Product, and DevOps teams to resolve customer-reported issues. Manage customer onboarding ,

technical implementations , and ongoing production support . Create and maintain technical documentation,



troubleshooting guides, and knowledge base articles. Ensure timely resolution of support tickets while adhering to

SLAs .

Requirements: 1-3 years of experience in Technical Support, Product Support, Customer Success Engineering, or Application Support. Strong understanding of

SQL and

REST APIs . Experience with

Postman ,

webhooks , and

API troubleshooting . Experience with scripting using Python or JavaScript . Exposure to cloud platforms such as

AWS ,

GCP , or

Azure . Solid exposure with

Linux ,

application logs , and production incident management . Knowledge of monitoring tools such as CloudWatch, Datadog, Grafana, or similar. Basic understanding of

Docker and

Kubernetes is a plus. Excellent analytical, problem-solving, and communication skills.

Good to Have: Experience supporting SaaS or enterprise software products. Exposure to

AI/LLM integrations, workflow automation, or low-code platforms.

📌 Customer Success Engineer (Gurugram)
🏢 Recro
📍 Gurugram