Department: Aftermarket / Service

Location: Bangalore

Experience: 2–5 Years

Employment Type: Full-Time

Job Summary

We are looking for a proactive and customer-focused Aftermarket Executive to manage aftermarket sales, service coordination, AMC, spare parts, customer complaints, and follow ups. The candidate will be responsible for maintaining strong customer relationships and ensuring timely coordination between customers and internal service, sales, stores, accounts, and technical teams.

Key Responsibilities

Generate business opportunities from existing customers.

 Promote AMC, spare parts, service, repairs, and maintenance solutions.

 Follow up on leads, enquiries, quotations, and pending orders.

 Identify opportunities for repeat business and customer retention.

 Achieve assigned aftermarket sales targets.

Maintain regular communication with existing customers.

 Handle customer enquiries, complaints, and service requests professionally.

 Understand customer requirements and provide suitable solutions.

 Ensure timely updates to customers regarding service status, quotations, and deliveries.

 Maintain positive customer relationships and improve customer satisfaction.

Coordinate with Service Engineers for breakdown and preventive maintenance requirements.

 Schedule service visits based on customer requirements and engineer availability.





 Follow up on pending service calls until closure.

 Coordinate with internal teams for materials, spare parts, tools, and other service requirements.

 Ensure service reports are received and properly maintained.

Prepare and follow up on AMC quotations.

 Track AMC renewals and coordinate with customers for timely renewal.

 Maintain AMC customer records and expiry schedules.

 Coordinate with the service team for AMC visits and preventive maintenance.

 Identify opportunities to convert service customers into AMC customers.

Prepare quotations for spare parts, repairs, and service requirements.

 Coordinate with Stores/Purchase for spare availability and pricing.

 Follow up on quotation approvals and purchase orders.

 Coordinate with Accounts for invoicing and payment follow-ups.

 Ensure timely dispatch of approved spare parts.

Register and track customer complaints and service requests.

 Follow up with the concerned departments for timely resolution.

 Maintain records of open and closed complaints.

 Escalate critical or delayed complaints to the concerned manager.

 Ensure proper communication with customers until the issue is resolved.

Pay: ₹23,000.00 - ₹30,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

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